"Transfer my data" won't open in my new Lumia 950 RRS feed

  • Question

  • Hello Everyone,

    I've bought a Lumia 950 while they are still available and I'm upgrading from my Lumia 920, si I want to transfer my old data to my new phone. However, the "transfer my data" app on the 950 is greyed out and says "pending".

    If I try to open it, I get the error message "Transfer my data can't be opened. An app update may be available in the Store." When I search the store there is an app available but the 950 tells me that it is already installed.  So I'm going around in circles.

    I'm stumped, as I can't transfer to me new phone until I can get all the apps and data from th eold one. Can anyone suggest a remedy?

    Thanks for any advice

    Monday, April 29, 2019 9:24 AM

All replies

  • Hi Richard.

    If you're using the same Microsoft account on both the smartphones, the contacts list and the mailbox will be automatically synchronized.
    You can upload your data to OneDrive from your old smartphone and then download them on the new one.


    Luigi Bruno

    Monday, April 29, 2019 1:33 PM