locked
Cant see my optical drives RRS feed

  • Question

  • I have a Gateway machine...running windows vista home premium....I went to boot up the other 

    day and the machine cant see my 2 dvd burners...I've gone into regedit and tried deleting

    the upper and lower filter   but they are not present.....anyone have any suggestions

     

                                                     Thnx

    Wednesday, September 8, 2010 11:04 PM

Answers

  • Hi,

    Can you see DVD/CD-ROM drives from Device Manager?

    What is the model of your Gateway machine, it is suggested to visit the manufacture's website and check if there is any update for the DVD drive. Meanwhile, please refer to the following suggestions:

    1.I would like to share an article with you.

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

    http://support.microsoft.com/kb/314060/

    2.Restart the computer and boot in BIOS ( Boot in BIOS by pressing Del, F2 or other keys which is different from brands of computers), then check if CD-ROM can be detected in BIOS.

    If CD-ROM can't be detected in BIOS, the issue may be related to hardware defect. To identify this, you can test this CD-ROM to check if it can be read properly in another available computer. If it is the case, I need to suggest that you contact hardware manufacturer for support.

    3. What is the optical CD/DVD drive, SATA or IDE? If it is SATA optical drive, you may need to configure settings in BIOS to let AHCI chipset use PATA emulation mode. For more information, please visit the following website.

    SATA optical drives are not available after you start a Windows Vista-based computer

    http://support.microsoft.com/kb/928253 

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, September 10, 2010 9:19 AM
    Moderator