The appropriate website for the RealDownloader forums is @
https://realnetworks.zendesk.com/forums/22025241-RealDownloader That's where you need to request assistance with this third party application.
RealDownloader is not a Microsoft product and all support for the product is provided exclusively by RealPlayr, the publisher of the software.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
