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SCREEN FREEZES RANDOMLY RRS feed

  • Question

  • The screen of a Dell Laptop device is having a random occurrence of screen freeze.

    I already check the event viewer and encountered this error:

    Event 1000, Application Error.

    Faulting application name: svchost.exe_DoSvc, version 10.0.18362.1 time stamp: 0x32d6c210

    Faulting module name: dosvc.dll version 10.0.18362.329 time stamp:0x64d7f141

    Exception code: 0xc000005

    And already performed the following initial troubleshooting but the screen freezes continues to reoccur:

    -Checked the Event viewer to check the error occurrence

    -In the event viewer we viewed the alert (Event 1000, Application Error)

    -Performed sfc /scannow

    -Deleted the “temporary” files

    -Checked the memory utilization (Optimal)

    -Modify PCI express Link state power management

    Appreciate the assistance on this.

    Thank you all and keep safe.

    -Richard

    Thursday, August 27, 2020 6:04 PM