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Windows 7 x64 crashes on sleep. Minidump blames ntoskrnl.exe RRS feed

  • Question

  • Hi All,

     

    I recently upgraded from WinXP x86 to Win7 x64, as well as adding more RAM, on my homebuilt desktop.  Now, whenever I put it to sleep, I get a BSOD (minidump attached).  The minidump says the crash is caused by a ntoskrnl.exe driver.  When I search for this file and open it, I get an error saying:

    "The C:\\Windows\\system32\ntoskrnl.exe application cannot be run in Win32 mode"

    even though I'm running x64.

    Any ideas on how to upgrade this driver properly?

     

    Files:

    http://cid-77f00a08aed4eee8.skydrive.live.com/redir.aspx?resid=77F00A08AED4EEE8!104&Bpub=SDX.Docs&Bsrc=GetSharingLink

    Saturday, July 31, 2010 10:45 PM

Answers

  • The crash is caused by the driver:

    X64_0x9F_3_Rt64win7_IMAGE_pci.sys

    Rt64win7.sys (Thu Nov 05 15:15:41 2009)

    So update your Realtek network driver, please.

    best regards
    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Sunday, August 1, 2010 12:22 AM
    • Marked as answer by Linda Yan Monday, August 2, 2010 9:30 AM
    Sunday, August 1, 2010 12:22 AM

All replies

  • The crash is caused by the driver:

    X64_0x9F_3_Rt64win7_IMAGE_pci.sys

    Rt64win7.sys (Thu Nov 05 15:15:41 2009)

    So update your Realtek network driver, please.

    best regards
    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Sunday, August 1, 2010 12:22 AM
    • Marked as answer by Linda Yan Monday, August 2, 2010 9:30 AM
    Sunday, August 1, 2010 12:22 AM
  • Andre,

    Have you ever written a tutorial on analyzing crash dumps?  You've helped me before, and I'd love to know how you do it.

    - H

    Sunday, August 1, 2010 6:06 AM
  • Same problem in the following thread:

    http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/28371be4-18f0-4ccb-8c3a-43fa97bc6618

    So, try uninstalling ESET Smart Security and see if the poblem resolves.

    Afterward, if the problem resolves, you could try installing just ESET NOD32 antivirus.

     

    Sunday, August 1, 2010 12:03 PM
  • Read this book:

    http://www.amazon.com/Advanced-Windows-Debugging-Mario-Hewardt/dp/0321374460


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, August 1, 2010 12:04 PM