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Lync: Unable to call out through Dialogic Gateway link to Siemens HiPath PBX RRS feed

  • General discussion

  • I'm currently out of town and my team have a challenge with a Lync Voice.
    I'm waiting for my team to affirm the Dialogic model and firmware though.

    This is essentially an OCS upgraded to Lync.
    NB: Lync IM, voice is working fine

    We have a LyncFE/Mediation (co-located) <--> Quantum Dialogic (Media Gateway) <--> Siemens HiPath 4000 v5.0460 <--> PSTN

    NB: I have noted - Migrating Dialogic Media Gateway from OCS R2 to Lync Mediation Servers and Intermittent Outbound Calling

    However, my team does not have access to the Dialogic and struggling to get hold of the client's telecom team

    ERR: --------------------------------------- 

    Log Name:      Lync Server
    Source:        LS Outbound Routing
    Date:          4/12/2012 3:37:10 AM
    Event ID:      46009
    Task Category: (1038)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      xx-LYNCFE1.domain.com
    Description:
    An attempt to route to a gateway failed.

    Could not route to Gateway 10.41.64.X, the attempt failed with response code: 504 Server time-out (CallID: abd1c7fd066c4afbbfddfbd6079f264e).
    Failure occurrences: 9, since 4/12/2012 2:46:48 AM.
    Cause: A gateway failed to respond to a request within allotted time or was unable to route the request due to some error.
    Resolution:
    Check whether the specified gateway is up and is properly configured.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="LS Outbound Routing" />
        <EventID Qualifiers="50190">46009</EventID>
        <Level>2</Level>
        <Task>1038</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-04-12T10:37:10.000000000Z" />
        <EventRecordID>9897</EventRecordID>
        <Channel>Lync Server</Channel>
        <Computer>xx-LYNCFE1.domain.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data>10.41.64.X</Data>
        <Data>504 Server time-out</Data>
        <Data>abd1c7fd066c4afbbfddfbd6079f264e</Data>
        <Data>9</Data>
        <Data>4/12/2012 2:46:48 AM</Data>
      </EventData>
    </Event>



    Log Name:      Lync Server
    Source:        LS Outbound Routing
    Date:          4/12/2012 3:37:32 AM
    Event ID:      46026
    Task Category: (1038)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      xx-LYNCFE1.domain.com
    Description:
    A PBX gateway has been marked as down.

    Gateway name: pool1.domain.com.
    Cause: A gateway failed to respond to a request within allotted time or was unable to route the request due to some error.
    Resolution:
    Verify that the gateway is up and can respond to calls.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="LS Outbound Routing" />
        <EventID Qualifiers="50190">46026</EventID>
        <Level>2</Level>
        <Task>1038</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-04-12T10:37:32.000000000Z" />
        <EventRecordID>9898</EventRecordID>
        <Channel>Lync Server</Channel>
        <Computer>xx-LYNCFE1.domain.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data>pool1.domain.com</Data>
      </EventData>
    </Event>



    Log Name:      Lync Server
    Source:        LS Outbound Routing
    Date:          4/12/2012 3:37:32 AM
    Event ID:      46046
    Task Category: (1038)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      xx-LYNCFE1.domain.com
    Description:
    A call to a PSTN number failed due to non availability of gateways.

    Called Number: +2348077400XYZ
    Phone Usage: Internal
    Route: National Routes
    CallId: dabd9f584af14a5dafe5efa0a05dc2c9

    Cause: All gateways available for this call are marked as down.
    Resolution:
    Verify that these gateways are up and can respond to calls.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="LS Outbound Routing" />
        <EventID Qualifiers="50190">46046</EventID>
        <Level>2</Level>
        <Task>1038</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-04-12T10:37:32.000000000Z" />
        <EventRecordID>9899</EventRecordID>
        <Channel>Lync Server</Channel>
        <Computer>xx-LYNCFE1.domain.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data>+2348077400XYZ</Data>
        <Data>Internal</Data>
        <Data>National Routes</Data>
        <Data>dabd9f584af14a5dafe5efa0a05dc2c9</Data>
      </EventData>
    </Event>



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    Thursday, April 12, 2012 5:23 PM

All replies

  • Hi Semmyk,

    we are also using Siemens PBX Gateways and we ran into the same issue... It took us to few days to figure this one out and here is what we found:

    • from our tests there is 10 secs. Timeout on Lync between INVITE (to call) and CANCEL (the call) during which PSTN gateway should send response to Lync server...
    • unfortunately, Siemens gateway takes some time to start dialing and other operations (but approximately 10-15 secs.) which in most cases exceeds the Timeout on Lync
    • this behavior started after we installed hot-fix for Mediation Server KB2640253...
    • so we decided to uninstall the hot-fix KB2640253 and we were able to dial out again..

    Cheers...

    Friday, April 27, 2012 8:35 AM
  • If its not the issue detailed above by John then it may be that the routing and SIP peer settings on the Dialogic gateway are not set to accept or route requests to and from the new Lync FE server.

    I assume that this is a parallel install of Lync and OCS rather than a replacement box on the same IP. If you can't get on the gateway you could always try ammending the IP of the Lync FE and set it to use the same TCP port that OCS used - recommended approach would be new SIP peer etc. however.

    Hope this helps

    Regards

    Neil

    Friday, April 27, 2012 3:43 PM