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Windows VISTA 64-bit Update Fails RRS feed

  • Question

  •  

    Hi folks,

     

    Windows Update nag alert propmpted me to update my Windows VISTA Home Premium 64-bit.  So I connected my laptop through wireless and downloaded 175MB of updates successfully.  I then disconeected from internet and let the laptop do it's winodws update.  It was doing fine ... went thru Step1, then Step2 and in Step3 it stopped at 52% ... I waited fro 45 minutes and it just sat there ... I saw the circle icon running so I guess the laptop was doing something but not passing the 52% mark.

     

    So, I turned the darn laptop off & on ... same thing, it picked itself up at 52% mark again.  So, I rebooted in SAFE mode since at the start-up it said the windows had shut-down improperly ... this time after multiple tries I managed to get out of the loop and I went back to a "Restore Point" suiggested by microsoft ... the time right before downloading/updating the VISTA.  But, I wanted to play it even more safe so I went back to the day before.

     

    I keep getting this Nag Screen again from Traybar reminding me that there is an UPDATE ready for implementing ... but I don't DARE to try the *** again!

     

    Q1: Has anyone had this problem happen to them?

     

    Q2: What is causing it?

     

    Q3: How can it be fixed?

     

    BTW, since I did not wanted to double-post I wondered is you folks could also answer my Q's below ...

     

    Q4: Is Windows VISTA better for self-troubleshooting (I mean the software is smarter on it's own) or is XP PRO SP2 better?

     

    Q5: Is VISTA 32 better or VISTA 64?  I don't care for the fact 64-bit lets you use 4GB RAM.  I care more for the compatibilty of my 3rd party software with the 32-bit!

     

    Thanks,

     

    G!

    Saturday, November 29, 2008 6:00 PM

Answers

  • Hello,

     

    Before going any further, please make sure that we have logged Windows with the administrator account and the computer could access Internet connection properly, which will provide us enough privilege to install Microsoft Update.

     

    Disable any anti-virus application or firewall on the computer temporarily.

     

    Manually download the update files and then install it from the hard disk. Please pick the updates from the website of Microsoft Download Center:

    http://download.microsoft.com

     

    Rename the Windows Update Softwaredistribution folder

    ==========================================

    This problem may occur if the Windows Update, Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.

     

    1. Close all the open windows.

    2. Click the Start Pearl, click "All programs", and click "Accessories".

    3. Right-click "Command Prompt" and click "Run as administrator".

    4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

     

    Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    5. Click the Start Pearl, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.

    6. In the opened folder, look for the folder named "SoftwareDistribution".

    7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.

    8. Still in "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

     

    Note: Please look at the cmd window and make sure it says that it was successfully started. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    After that, please test the Windows Update issue again to check if the update can work fine in this clean environment.

     

    Prepare the Clean Boot Environment

    ============================

    1. Click the Start Pearl, in the Start Search bar, copy and paste "msconfig" (without quotation marks) and press the Enter key to start System Configuration Utility. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable all".

    4. Click OK.

     

    Visit the Windows Update site.

    =======================

    Open Internet Explorer, and click Tools-> Windows Update to install Windows Update. If any error message or error code was received, please write and post it onto the forum.

     

    If all the above steps do not work, I suggest you submit a Windows Update service request to Microsoft. Unlimited installation and compatibility support is available at no charge.

     

    Windows update

    http://support.microsoft.com/oas/default.aspx?gprid=6527

     

    Good Luck!

     

    Monday, December 1, 2008 7:48 AM

All replies

  • G

     

    Follow the steps at the following link to get free support directly from Microsoft Product Support Services for Windows Update problems. Click the 'Start E-mail Request' button.

     

    No-charge, Unlimited Support for Windows Update:
    http://support.microsoft.com/oas/default.aspx?gprid=6527

     

    Q4: Is Windows VISTA better for self-troubleshooting (I mean the software is smarter on it's own) or is XP PRO SP2 better?

     

    Vista includes many components that make it better at self healing and user understandable reports.

     

    Q5: Is VISTA 32 better or VISTA 64?  I don't care for the fact 64-bit lets you use 4GB RAM.  I care more for the compatibilty of my 3rd party software with the 32-bit!

     

    The 64bit version is much more powerful, however it will run 'most' 32bit programs. If your main concern is just 32bit software compatibility, you should stick with the 32bit version of Vista for now.

     

    Hope this helps.


    If this post helps to resolve your issue, click the Mark as Answer button at the top of this message.


    Ronnie Vernon
    Microsoft MVP
    Windows Desktop Experience

    Monday, December 1, 2008 12:43 AM
    Moderator
  • Hello,

     

    Before going any further, please make sure that we have logged Windows with the administrator account and the computer could access Internet connection properly, which will provide us enough privilege to install Microsoft Update.

     

    Disable any anti-virus application or firewall on the computer temporarily.

     

    Manually download the update files and then install it from the hard disk. Please pick the updates from the website of Microsoft Download Center:

    http://download.microsoft.com

     

    Rename the Windows Update Softwaredistribution folder

    ==========================================

    This problem may occur if the Windows Update, Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.

     

    1. Close all the open windows.

    2. Click the Start Pearl, click "All programs", and click "Accessories".

    3. Right-click "Command Prompt" and click "Run as administrator".

    4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

     

    Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    5. Click the Start Pearl, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.

    6. In the opened folder, look for the folder named "SoftwareDistribution".

    7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.

    8. Still in "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

     

    Note: Please look at the cmd window and make sure it says that it was successfully started. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    After that, please test the Windows Update issue again to check if the update can work fine in this clean environment.

     

    Prepare the Clean Boot Environment

    ============================

    1. Click the Start Pearl, in the Start Search bar, copy and paste "msconfig" (without quotation marks) and press the Enter key to start System Configuration Utility. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable all".

    4. Click OK.

     

    Visit the Windows Update site.

    =======================

    Open Internet Explorer, and click Tools-> Windows Update to install Windows Update. If any error message or error code was received, please write and post it onto the forum.

     

    If all the above steps do not work, I suggest you submit a Windows Update service request to Microsoft. Unlimited installation and compatibility support is available at no charge.

     

    Windows update

    http://support.microsoft.com/oas/default.aspx?gprid=6527

     

    Good Luck!

     

    Monday, December 1, 2008 7:48 AM