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Microsoft Office cannot complete the operation because the network is unavailable. Check your network connection and try again. RRS feed

  • Question

  • Hello everybody

    I cannot checkout my document in sharepoint while I disconnecting my internet connection. The error bellow

    "Microsoft Office cannot complete the operation because the network is unavailable. Check your network connection and try again."
    We  are not allow connect to the internet on client

    My word version is 2013. Word 2010 works fine
    What should I do?

    Thank you for any suggestion



    • Edited by diepkv Monday, June 12, 2017 1:55 AM
    Monday, June 12, 2017 1:53 AM

All replies

  • Hi diepkv,

    >>I cannot checkout my document in SharePoint while I disconnecting my internet connection.<< How did you disconnect Internet?

    How did you check out the document in SharePoint? Do you mean download from SharePoint?

    >>My word version is 2013. Word 2010 works fine<<

    Pease be a bit more precise to explain steps of reproducing this problem so that I can get more accurate solutions to this problem. I’m glad to help and follow up your reply.


    Regards,
    Emi Zhang
    TechNet Community Support

    Please remember to mark the replies as answers if they helped.
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    Thursday, June 15, 2017 6:20 AM
    Moderator