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Display Problems, please help! RRS feed

  • Question

  • Hi everyone,
    I have a Dell Inspiron 1525 and I just got Battlefield 2142 which is a sick game, but in the middle of gameplay the display driver stopped responding. In the corner it said that the driver was recovered, but the screen size went from full screen to only a small portion. Also when I log in, he screen goes to my desktop and then flashes black two times before it stays at the desktop. I have windows Vista with an Intel Core Duo prossesor. The name of my video card is:
    Mobile Intel(R) 965 Express Chipset Family Graphics Device. Any ideas on what i can do to fix my problem?
    Sunday, December 21, 2008 2:48 AM

Answers

  • Hello,

     

    Before going any further, I wonder whether the issue exists once the game installed or you installed some update packages or software on the computer recently before the issue occurred. If it is the latter assumption, you might try restoring the system back to the point before the issue occurred.

     

    System Restore

    1) Before we start, please close all open files and close all open programs.

    2) Click Start; click All Programs; click Accessories; click System Tools; and click System Restore. The System Restore user interface should appear.

    3) Click Next.

    4) From the restore points available, select an appropriate restore point and click Next.

    5) Click Next again. The restore process will run and your system will restart automatically.

     

    For more information, please refer to the article below:

    http://windowshelp.microsoft.com/Windows/en-US/Help/9f6d755a-74bb-4a7d-a625-d762dd8e79e51033.mspx

     

    If the problem persists, please continue with the instructions below to narrow down the issue.

     
    1. Go to the following hyperlink to check whether the game as well as the display device driver is compatible with Window Vista OS.

    http://www.microsoft.com/windows/compatibility/

     

    2. Run the game as administrator

    1. Right-click the game shortcut on the desktop and click on Properties.

    2. Under Shortcut Tab, click on Advanced.

    3. Check the Run as administrator box.

    4. Click on OK twice. Test the issue and let me know the result.

     

    3. Temporarily disable/uninstall all Anti-Virus firewalls or programs

     

    4. Terminate third-party conflicts

     

    Run Windows Safe Mode 

    1) Detach all unnecessary peripheral devices from your computer, such as printers, scanners and removable storage devices.

    2) Restart the computer.

    3) Keep pressing the F8 key until the Windows Startup menu appears.

    4) Choose Safe Mode with Networking, and press Enter.

    5) Test the issue in Safe Mode to see if the issue still exists.

    Note: In Safe Mode, your system display and Desktop will look and perform differently than in Normal Mode. This is only temporary.

     

    If the issue does not occur in safe mode, let’s try a Clean Boot to test the issue.

     

    Start Windows in Clean Boot mode

    Note: You must be logged on as an administrator or a member of the Administrators group to complete this procedure.

    1) Click Start.

    2) Copy and paste "msconfig" (without the quotation marks) in the Start Search box, and click Enter.

    3) Switch to Services tab and then Check Hide All Microsoft Services.

    4) Click Disable All.

    5) Switch to the Startup tab and then Click Disable all.

    6) Click OK.

    7) Click Restart to restart the computer and test the issue.

     

    Good Luck!

     

    • Marked as answer by Andy Song Monday, December 29, 2008 2:48 AM
    Monday, December 22, 2008 10:57 AM

All replies

  • Its has 3.00 GB, 32-Bit operating system, 2.00 GHz
    Sunday, December 21, 2008 2:51 AM
  • Hello,

     

    Before going any further, I wonder whether the issue exists once the game installed or you installed some update packages or software on the computer recently before the issue occurred. If it is the latter assumption, you might try restoring the system back to the point before the issue occurred.

     

    System Restore

    1) Before we start, please close all open files and close all open programs.

    2) Click Start; click All Programs; click Accessories; click System Tools; and click System Restore. The System Restore user interface should appear.

    3) Click Next.

    4) From the restore points available, select an appropriate restore point and click Next.

    5) Click Next again. The restore process will run and your system will restart automatically.

     

    For more information, please refer to the article below:

    http://windowshelp.microsoft.com/Windows/en-US/Help/9f6d755a-74bb-4a7d-a625-d762dd8e79e51033.mspx

     

    If the problem persists, please continue with the instructions below to narrow down the issue.

     
    1. Go to the following hyperlink to check whether the game as well as the display device driver is compatible with Window Vista OS.

    http://www.microsoft.com/windows/compatibility/

     

    2. Run the game as administrator

    1. Right-click the game shortcut on the desktop and click on Properties.

    2. Under Shortcut Tab, click on Advanced.

    3. Check the Run as administrator box.

    4. Click on OK twice. Test the issue and let me know the result.

     

    3. Temporarily disable/uninstall all Anti-Virus firewalls or programs

     

    4. Terminate third-party conflicts

     

    Run Windows Safe Mode 

    1) Detach all unnecessary peripheral devices from your computer, such as printers, scanners and removable storage devices.

    2) Restart the computer.

    3) Keep pressing the F8 key until the Windows Startup menu appears.

    4) Choose Safe Mode with Networking, and press Enter.

    5) Test the issue in Safe Mode to see if the issue still exists.

    Note: In Safe Mode, your system display and Desktop will look and perform differently than in Normal Mode. This is only temporary.

     

    If the issue does not occur in safe mode, let’s try a Clean Boot to test the issue.

     

    Start Windows in Clean Boot mode

    Note: You must be logged on as an administrator or a member of the Administrators group to complete this procedure.

    1) Click Start.

    2) Copy and paste "msconfig" (without the quotation marks) in the Start Search box, and click Enter.

    3) Switch to Services tab and then Check Hide All Microsoft Services.

    4) Click Disable All.

    5) Switch to the Startup tab and then Click Disable all.

    6) Click OK.

    7) Click Restart to restart the computer and test the issue.

     

    Good Luck!

     

    • Marked as answer by Andy Song Monday, December 29, 2008 2:48 AM
    Monday, December 22, 2008 10:57 AM