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Error code 52: Windows cannot verify the digital signature for the drivers required for this device (Intel USB 3.0 eXtensible)

    Question

  • New HP Desktop with Windows 7 x64 (and latest upates). All USB ports are down because of driver error. Tried to install drivers from manufactures site (HP) and from Intel. Everytime I see the Code 52 error in device manager. I have tried everything that I can think of. Any ideas how I can get this to work?
    Friday, May 19, 2017 4:44 AM

All replies

  • You need to contact HP as you may have defective hardware and your system should have a warranty from HP for any defects in your new system.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Friday, May 19, 2017 6:49 PM
  • No it's not a problem with the hardware. It's a driver problem. I can get the drivers to load if I disable driver signature enforcement. 
    Monday, May 22, 2017 5:11 AM
  • Hi,

    According to the error message, we could know that the driver you download haven't a digital certificate from a certification authorities.

    Even though we could disable driver signature enforcement on Windows 7 to avoid error messages, but it will make your computer somewhat vulnerable.

    Please try to download the drivers which have been signed.

    It is recommend to ask for help from HP support, as they are more familiar with their products and drivers.

    Best regards,

    Joy.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Monday, May 22, 2017 9:18 AM
    Moderator
  • Which drivers are you referring to?  In any case, Microsoft does not write the drivers for third party hardware.

    You need to contact the manufacturer of the hardware you're having the signature problem with.

    If it's the printer drivers, contact HP.

    If it's the Intel USB 3.0, contact Intel.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Monday, May 22, 2017 3:08 PM
  • Can you check the following registry key?:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}

    At that registry key, in the right window, is there a "Name" UpperFilters and/or LowerFilters?

    If so, what is "Data" for those Names?

    Monday, May 22, 2017 5:20 PM
  • There is no UpperFilter or LowerFilter

    Windows Registry Editor Version 5.00
    
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}]
    "Class"="USB"
    "ClassDesc"="@%SystemRoot%\\System32\\SysClass.Dll,-3025"
    @="Universal Serial Bus controllers"
    "IconPath"=hex(7):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\
      74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
      00,65,00,74,00,75,00,70,00,61,00,70,00,69,00,2e,00,64,00,6c,00,6c,00,2c,00,\
      2d,00,32,00,30,00,00,00,00,00
    "NoInstallClass"="1"
    "LowerLogoVersion"="5.2"
    
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}\0000]
    "InfPath"="oem38.inf"
    "InfSection"="IUsb3XhcModel"
    "ProviderName"="Intel(R) Corporation"
    "DriverDateData"=hex:00,40,37,3e,56,a7,d2,01
    "DriverDate"="3-28-2017"
    "DriverVersion"="5.0.3.42"
    "MatchingDeviceId"="pci\\ven_8086&dev_a12f&rev_31"
    "DriverDesc"="Intel(R) USB 3.0 eXtensible Host Controller"
    


    • Edited by DamonWH Monday, May 29, 2017 1:21 PM
    Monday, May 29, 2017 1:21 PM
  • As stated above:

    "You need to contact the manufacturer of the hardware you're having the signature problem with.

    If it's the printer drivers, contact HP.

    If it's the Intel USB 3.0, contact Intel."

    Microsoft does not sign the drivers for 3rd parties.  The 3rd party must provide you with a properly signed driver, not Microsoft.

    You can disable driver signature enforcement, but it is not for a single driver.  It disables driver enforcement completely and opens up your system for possible malware.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Monday, May 29, 2017 7:02 PM
  • I have already tried every possible driver from HP and Intel. Older and newer versions. This happens everytime with every USB driver. They all can't be faulty. This might have something to do with current (fresh) Windows installation and perhaps updates. With OEM installed Windows 7 USB ports were working and I have the same drivers because I exported DriverStore from that installation before reinstalling with fresh Windows 7.


    • Edited by DamonWH Monday, May 29, 2017 8:31 PM
    Monday, May 29, 2017 8:30 PM
  • Then the most obvious conclusion is there is something amiss.  Either your installation media has errors in it, the HDD has errors, or your DriverStore has errors causing your problem.

    Your best solution is to reinstall Windows 7 from scratch and either use the OEM media with the appropriate drivers, or download fresh drivers for your reinstastallation.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Tuesday, May 30, 2017 10:39 AM
  • Just try this.

    https://technet.microsoft.com/en-us/library/security/3033929.aspx

    Wednesday, October 25, 2017 5:52 PM
  • Hi

    Which Help???!

    Tuesday, February 20, 2018 3:50 PM
  • Hewlett Packard.

    HP is the publisher of the driver and HP has the tools to fix the problem.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Tuesday, February 20, 2018 5:17 PM
  • Hello,

    i have the same problem with my wifi keyboard and mouse. They are from different manufacturers and they have worked on this pc for a long time until now. 

    Also, other wifi keybords that work on other computers, do not work on this one. If i boot windows without checking the signature all is fine(unfortunately i cannot find a way to do that permanent even if it's a security risk).

    I have deleted registry keys, changing the installation policy of drivers in gpedit... nothing works

    Why is this check in windows 7 just started ONLY for this computer and why the group policy is not respected?

    How do i solve this please???

    Tuesday, August 7, 2018 5:14 PM
  • I have the same problem since a Windows update was performed last Friday. Windows 7 64 bit OS, Dell E7240.

    Tuesday, August 7, 2018 5:27 PM
  • I have uninstalled all the updates that were installed last and NOT related to Office. The problem is still there. There's no restore point before this date so i don't see what else i coud do to "save" this windows installation.
    Friday, August 10, 2018 3:18 PM