locked
Mail from AOL.com gets "remote(Socketerror) in SMTPreceive logs RRS feed

  • Question

  • I have a 2016 Exchange server and email from aol.com addresses gets rejected.  All other email from external sources are received fine.  I checked in the SMTPReceive Protocol log.

    2018-11-27T15:13:18.448Z,ODFVEXCHANGE1\Default ODFVEXCHANGE1,08D64DB9739A2063,91,192.168.1.49:2525,192.168.1.49:35603,<,RSET,
    2018-11-27T15:13:18.448Z,ODFVEXCHANGE1\Default ODFVEXCHANGE1,08D64DB9739A2063,92,192.168.1.49:2525,192.168.1.49:35603,>,250 2.0.0 Resetting,
    2018-11-27T15:13:18.448Z,ODFVEXCHANGE1\Default ODFVEXCHANGE1,08D64DB9739A2063,93,192.168.1.49:2525,192.168.1.49:35603,<,XPROXYFROM SID=08D64DB95B5FBCA6 IP=148.163.129.52 PORT=37706 DOMAIN=dispatch1-us1.ppe-hosted.com SEQNUM=1 PERMS=1073 AUTHSRC=Anonymous,
    2018-11-27T15:13:18.448Z,ODFVEXCHANGE1\Default ODFVEXCHANGE1,08D64DB9739A2063,94,192.168.1.49:2525,192.168.1.49:35603,>,250 XProxyFrom accepted,
    2018-11-27T15:13:18.448Z,ODFVEXCHANGE1\Default ODFVEXCHANGE1,08D64DB9739A2063,95,192.168.1.49:2525,192.168.1.49:35603,<,MAIL FROM:<tje102852@aol.com> SIZE=0 AUTH=<> XMESSAGEVALUE=MediumHigh,
    2018-11-27T15:13:18.448Z,ODFVEXCHANGE1\Default ODFVEXCHANGE1,08D64DB9739A2063,96,192.168.1.49:2525,192.168.1.49:35603,*,08D64DB9739A2063;2018-11-27T15:09:28.535Z;7,receiving message
    2018-11-27T15:13:18.449Z,ODFVEXCHANGE1\Default ODFVEXCHANGE1,08D64DB9739A2063,97,192.168.1.49:2525,192.168.1.49:35603,<,RCPT TO:<brian.harris@olddutchfoods.com>,
    2018-11-27T15:13:18.449Z,ODFVEXCHANGE1\Default ODFVEXCHANGE1,08D64DB9739A2063,98,192.168.1.49:2525,192.168.1.49:35603,>,250 2.1.0 Sender OK,
    2018-11-27T15:13:18.449Z,ODFVEXCHANGE1\Default ODFVEXCHANGE1,08D64DB9739A2063,99,192.168.1.49:2525,192.168.1.49:35603,>,250 2.1.5 Recipient OK,
    2018-11-27T15:13:18.449Z,ODFVEXCHANGE1\Default ODFVEXCHANGE1,08D64DB9739A2063,100,192.168.1.49:2525,192.168.1.49:35603,<,DATA,
    2018-11-27T15:13:18.449Z,ODFVEXCHANGE1\Default ODFVEXCHANGE1,08D64DB9739A2063,101,192.168.1.49:2525,192.168.1.49:35603,>,354 Start mail input; end with <CRLF>.<CRLF>,
    2018-11-27T15:13:18.449Z,ODFVEXCHANGE1\Default ODFVEXCHANGE1,08D64DB9739A2063,102,192.168.1.49:2525,192.168.1.49:35603,-,,Remote(SocketError)
    2018-11-27T15:13:18.898Z,ODFVEXCHANGE1\Default ODFVEXCHANGE1,08D64DB9739A20DD,0,192.168.1.49:2525,192.168.1.49:36351,+,,

    Any suggestions are welcome.

    Thanks,

    Gary

    Monday, December 3, 2018 12:59 PM

All replies

  • Hi Rgwing,

    What the DNR says about why this email is blocked?

    What is the mail flow about this email that sends from AOL.com to your Exchange server? Does it send to your Exchange server directly or use your Exchange server relay emails to another server?

    As far as I know, this issue is related to a wrong setting about relay connector. If this email is a relay email, I would suggest you create a separate receive connector rather than use the default receive connector for it.

    Regards,

    Kyle Xu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, December 4, 2018 6:24 AM
  • It sends to my Exchange server directly.  Basically follows the same path as all external email.  I did find that I could set up a transport rule for individual email addresses that requires the Admin to approve the email.  Once the admin approves, than the email goes through.  I am trying to find where it is being stopped so I don't have to approve them all.

    As far as I know, the sender is not receiving a NDR.

    Tuesday, December 4, 2018 6:48 PM
  • Hi Rgwing,

    Does "AOL.com" also is a mail server?

    If you send emails from your Exchanges server to " AOL.com", could you send successfully?

    Could you send emails from " AOL.com" to another Exchange server successfully?

    I would suggest you try to create a separate receive connector for mails from "AOL.com".

    Regards,

    Kyle Xu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Sunday, December 9, 2018 8:06 AM