I cant send Emails: code 0x80004005-0x00000b22-0x00000501 RRS feed

  • Question

  • Hi All

    I'm using a personal Outlook email address (example@outlook.com). I use this in MS Outlook 2019 I receive emails but I can't reply or send new email in outlook. However I can send emails from the web base outlook: portal.office.com. there I can send and receive no problem. the issue is that this is for a person who is blind, the cant use the web base and must use MS Outlook.

    I am not using any 3rd party antivirus, only windows defender. which I have just updated. I have restarted outlook in safemode and i get the same response:

    Diagnostic information for administrators:


    Error is [0x80004005-0x00000b22-0x00000501].

    Exchange response headers:

          request-id: 78747eaf-2909-41cf-b3f2-a9f87ba1d151

          X-ServerApplication: Exchange/15.20.3088.011

          X-FEServer: LNXP265CA0079

          X-BEServer: BY5PR13MB3363

          X-CalculatedBETarget: BY5PR13MB3363.namprd13.prod.outlook.com

          X-RequestId: {3124ADD7-CCF1-47BC-A8D3-EAD1D719E6C6}:34

          X-ClientInfo: {C1192A44-0798-43B0-B7AE-C431E646A07D}:77800014

          X-ElapsedTime: 777

          X-BackEndHttpStatus: 200

          X-ResponseCode: 0

          X-DiagInfo: BY5PR13MB3363

          X-RequestType: Execute

    can anyone help?

    Friday, June 12, 2020 10:33 AM


  • Try to change the off line settings in outlook. See if that makes a difference. I once got this error few months back for my client and this fix helped him.
    • Marked as answer by delleropk Friday, June 12, 2020 2:40 PM
    Friday, June 12, 2020 1:32 PM

All replies

  • Thanks I'll have a look
    • Proposed as answer by Yaktta Friday, June 12, 2020 3:57 PM
    Friday, June 12, 2020 1:41 PM
  • Hi,

    I'm glad to see your issue has been fixed and thanks for your sharing.


    Aidan Wang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, June 15, 2020 1:58 AM