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BSOD: Bugcode USB Driver 0X000000FE RRS feed

  • Question

  • I keep getting the BSOD with the the following codes: Bugcode USB Driver & 0X000000FE.

    I'm running Windows 7 (64bit).

    minidump:

    https://skydrive.live.com/redir?resid=BC3948392C2961F1!107

    found an old thread with similar/same problem, but the fix it solution isn't available any more:

    http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/091139f4-ce66-4b77-bbfa-c6511f5c5110/

    any help would be great.


    • Edited by alexb87 Thursday, February 21, 2013 12:03 AM adding minidump
    Wednesday, February 20, 2013 9:33 PM

All replies

  • update:

    minidump - https://skydrive.live.com/redir?resid=BC3948392C2961F1!107

    Wednesday, February 20, 2013 9:46 PM
  • I found the fixit http://support.microsoft.com/kb/982091

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ” How to ask a question that is fixable.

    • Proposed as answer by ZigZag3143x Wednesday, February 20, 2013 11:23 PM
    • Unproposed as answer by alexb87 Wednesday, February 20, 2013 11:53 PM
    Wednesday, February 20, 2013 11:03 PM
  • Thanks Imperfect1,

    that was the same fix it download i tried from the older thread. after downloading and trying to run it, it'll say "this microsoft fix failed to process."

    it has a DIY solution, but i'm horrible w/ this stuff.  i'll use it as a last resort if nobody has other options.

    Wednesday, February 20, 2013 11:48 PM
  • What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Please download and run Driver View and upload a copy of the report it produces to your Sky Drive.

    http://www.nirsoft.net/utils/driverview.html

    Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share with everyone and post a link here. The request for a copy of this file is additional to answering the question about make and model. Failure to deal with both requests will delay finding a solution.

    Please say if you need help with using Sky Drive.


    Hope this helps, Gerry

    Thursday, February 21, 2013 1:23 AM
  • Gerry,

    Thank you so much for your help. I have a Sony Vaio and the model # is VPCF2390X

    System information: https://skydrive.live.com/redir?resid=BC3948392C2961F1!108

    Driver View results: https://skydrive.live.com/redir?resid=BC3948392C2961F1!109

    I hope I downloaded those correctly. Let me know if you need anything else. Thank you again!

    Thursday, February 21, 2013 2:00 AM
  • These updates could help.

    Update Broadcom Bluetooth Driver
    http://esupport.sony.com/US/p/swu-download.pl?mdl=VPCF2390X&upd_id=7085&os_group_id=6

    Update Ricoh Camera Firmware
    http://esupport.sony.com/US/p/swu-download.pl?mdl=VPCF2390X&upd_id=8223&os_group_id=6

    Update NVIDIA GeForce GT 540M driver
    http://esupport.sony.com/US/p/swu-download.pl?mdl=VPCF2390X&upd_id=7730&os_group_id=6

    Update VAIO Care Update
    http://esupport.sony.com/US/p/swu-download.pl?mdl=VPCF2390X&upd_id=8126&os_group_id=6

    Update VAIO Gate software
    http://esupport.sony.com/US/p/swu-download.pl?mdl=VPCF2390X&upd_id=7562&os_group_id=6

    We need to find out more about this unknown device?

    2/20/2013 8:50 PM      Windows Error Reporting        Fault bucket 388111150, type 5
Event Name: PnPDeviceProblemCode
Response: Not available
Cab Id: 0

Problem signature:
P1: x64
P2: USB\UNKNOWN
P3: {36fc9e60-c465-11cf-8056-444553540000}
P4: 0000002B
P5: unknown
P6: unknown
P7: unknown
P8: 
P9: 
P10: 

Attached files:
C:\Users\alexbibian\AppData\Local\Temp\DMI34B9.tmp.log.xml
C:\Windows\inf\usb.inf

These files may be available here:
C:\Users\alexbibian\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_8dd2a6bea57836935d86a299b4735d5c6f632592_23c34175

Analysis symbol: 
Rechecking for solution: 0
Report Id: 37520619-7b9f-11e2-a951-642737ca4bf5
Report Status: 0    

    Type Device Manager in the Search box above the Start button and press ENTER. Are there any yellow question marks in Device Manager? If yes what is the Device Error code.

    To see Hidden Devices (Non Plug and Play Drivers) you need to select View, Show Hidden Devices. It is necessary to do this every time you open Device Manager if you need to see them.

    A further complication can be Ghosted Devices –installed but not connected!http://www.lockergnome.com/windows/2005/04/29/display-hidden-devices-in-device-manager-xp/

    Error codes in Device Manager:
    http://technet.microsoft.com/en-us/library/cc771355(v=ws.10).aspx

    In Device Manager right click on the device and select Properties, Details tab. You will see displayed Property and Value. To the right of Property is a scroll. From the list accessed using the scroll, select Device Description and this may give an understandable Device Name as the value. Use the scroll again and select Device Instance Path. The value shown will most likely mean nothing to you. Place the cursor on the value, right click and copy into a further message here.

    Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as and give the file a name. Do the same for the Applications log.


    Hope this helps, Gerry

    Thursday, February 21, 2013 8:44 AM
  • Gerry,

    Thank you so much. I downloaded and installed all the updates. I hope it solves the issues.

    I didn't find any error codes in the Device Manager even after going through the steps to show ghosted devices.

    Screenshot of DM: https://skydrive.live.com/redir?resid=BC3948392C2961F1!110

    Unknown Device* value: USB\VID_0000&PID_0000\6&39BF2D8A&0&2

    *On the list, there are two listings for this but the values are the same.

    Event Viewer results: https://skydrive.live.com/redir?resid=BC3948392C2961F1!111

    Thank you again!!!

    Thursday, February 21, 2013 9:11 PM
  • The System log looks much better

    In Device Manager right click on each Unknown Device and select Uninstall. Restart your computer and check in Device Manager whether the Unknown Devices have reappeared.


    Hope this helps, Gerry

    Thursday, February 21, 2013 10:09 PM
  • Gerry,

    Glad to hear it looks better! I uninstalled both of the device managers, restarted, and they didn't reappear. I actually did this twice to make sure.

    I hope this helps. I'll update on whether or not I get another BSOD.

    Thank you again! You have no idea how much I appreciate your help!

    Thursday, February 21, 2013 10:24 PM
  • Alex

    I'll update on whether or not I get another BSOD.

    Please do.


    Hope this helps, Gerry

    Thursday, February 21, 2013 11:43 PM
  • Update:

    Left laptop on for a while to see, if the BS would come back. unfortunately it did. However, it's a lot better. I used to get it about every 2 hours, now it took all day. It's also still giving me the same bug error codes.

    I re-checked the device manager and the unknown devices have not reappeared fortunately.

    Is there anything else I should check out or try doing?

    Saturday, February 23, 2013 3:19 AM
  • Please upload copies of your latest dump file and Event Viewer logs to your Sky Drive as shared files and post a link here.

    Hope this helps, Gerry

    Saturday, February 23, 2013 11:29 AM
  • Gerry,

    Here's the link to the latest mini dump file: https://skydrive.live.com/redir?resid=BC3948392C2961F1!112

    Event logs: https://skydrive.live.com/redir?resid=BC3948392C2961F1!114

    Thank you again!

    Saturday, February 23, 2013 7:59 PM
  • How about the application log? Have had had any more blue screens?


    Hope this helps, Gerry

    Saturday, February 23, 2013 11:56 PM
  • I'm still getting blue screens. They're very random.

    I'm not sure where the application log is located. Is it in the event viewer?

    Sunday, February 24, 2013 12:16 AM
  • Gerry,

    Was able to locate the application log: https://skydrive.live.com/redir?resid=BC3948392C2961F1!115

    Thanks again

    Sunday, February 24, 2013 3:22 AM
  • Alex

    I thought your blue screening had stopped but there is one showing in the Application log after the period covered by the latest System log.

    Please upload fresh copies of the System and Application logs from Event Viewer and your System Information file to your Sky Drive as shared files.

    I notice that you seem to have connected your iPod to your computer shortly before the latest BSOD. Have you noticed any connection between connecting your iPod and BSODs or is this latest error just an unconnected event?


    Hope this helps, Gerry


    Sunday, February 24, 2013 5:41 PM
  • Gerry,

    The blue screens stopped for a little bit after I installed all of the updates. I get them very randomly now.

    I haven't used my iPod on my laptop in about a year. So I haven't connected the two recently. I used to get pop ups that a device (or USB device. I don't remember exactly) couldn't be read, when nothing was connected. I haven't had these pop up in a long time, as well. Maybe that's what being read as the Ipod? I've only ever connected my laptop with an Ipod, phone, and a portable flash drive.

    Latest Minidump: https://skydrive.live.com/redir?resid=BC3948392C2961F1!116

    Latest Application Log: https://skydrive.live.com/redir?resid=BC3948392C2961F1!118

    Latest Event Log: https://skydrive.live.com/redir?resid=BC3948392C2961F1!119

    System Information: https://skydrive.live.com/redir?resid=BC3948392C2961F1!117



    • Edited by alexb87 Sunday, February 24, 2013 7:52 PM
    Sunday, February 24, 2013 7:48 PM
  • Alex

    It is over 24 hours since your computer had an unexpected restart. I think the problem may be resolved. Please let me know in 24 hours whether this happy state of affairs continues.


    Hope this helps, Gerry

    Monday, February 25, 2013 12:30 AM
  • Gerry,

    I'm still getting blue screens. The last one was just this afternoon.

    Minidump: https://skydrive.live.com/redir?resid=BC3948392C2961F1!120

    Monday, February 25, 2013 2:03 AM
  • Alex

    Instead of uploading a copy of the dumpfile you have unfortunately uploaded a shortcut.

    Your Sky Drive is now cluttered with too many redundant files. I would remove the lot and replace with fresh copies of the latest dumpfile, a System Information file and the two Event Viewer files.


    Hope this helps, Gerry

    Monday, February 25, 2013 10:41 AM
  • Gerry,

    Sorry about that. Cleared everything out and saved fresh copies in one zip folder. I attached the minidump files for the 4 seperate BSODs I had yesterday.

    Files: https://skydrive.live.com/redir?resid=BC3948392C2961F1!121

    Monday, February 25, 2013 4:22 PM
  • Monday, February 25, 2013 9:15 PM
  • Hey Gerry,

    Thank you so much for your help and providing the links. I'm pretty sure I've already updated those the last time you sent the other updates. I updated whatever I could find for my model. I'll update anyway - maybe I missed some. I'll update on whether or not the BSOD comes back.


    • Edited by alexb87 Monday, February 25, 2013 9:55 PM
    Monday, February 25, 2013 9:54 PM
  • Alex

    I do not think I have suggested updating them previously


    Hope this helps, Gerry

    Monday, February 25, 2013 11:17 PM
  • Gerry,

    No, last Thursday you recommended other updates. After that, I went throughout the Sony support site and downloaded any other updates I could find for the model of my laptop. I did download all the updates you listed today, in case I missed any. Unfortunately, I did have one more BSOD today.

    New minidump file: https://skydrive.live.com/redir?resid=BC3948392C2961F1!122

    It actually happened when I was typing this reply. lol

    p.s.

    I did notice after I downloaded the updates last Thursday, that my laptop started making a noise. Maybe it might be related? Whenever I tilt the screen or the screen moves it makes the same noise it makes when I get a pop up from Windows Explorer. It's not coming from the fan or anything. It's just a pop up noise. Could this be related? Before the updates, it never made this noise when the screen moved or tilted.

    Tuesday, February 26, 2013 12:03 AM
  • Gerry,

    Last night I actually disabled the USB controllers in the Device Manager and I haven't had any more problems nor the noise I mentioned in my last post.

    I've since enabled all of them except for the two listings for "Generic USB Hub" and I still haven't had any BSODs or trouble. Is there any way to get these fixed or anything? When I run the Update Driver Software everything comes back fine. Any ideas?


    • Edited by alexb87 Wednesday, February 27, 2013 12:21 AM
    Tuesday, February 26, 2013 11:11 PM
  • Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share and post a link here.


    Hope this helps, Gerry

    Wednesday, February 27, 2013 12:06 AM
  • Gerry,

    Here's the link to my System information: https://skydrive.live.com/redir?resid=BC3948392C2961F1!123

    Thank you again for all your help!

    Wednesday, February 27, 2013 12:29 AM