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Black screen after start up RRS feed

  • Question

  • Hi installed windows 8 on my Dell inspiron N5050 laptop which has intel HD graphics 3000 every thing was fine appeared to be working fine. Today installed some updates and the start up screen comes on goes off then just a blank screen the laptop comes on but the screen is blank, tried to get into safe mode but cannot get onto it, I think it has done something to my graphics either turned it off or something any help with this please, thanking you for your time.

    Nick

    Sunday, October 28, 2012 9:29 PM

Answers

  • Hi,

    Can you not even go to Safe Mode? Please press F8 before splash logon appears, then choose Advanced settings. The system will have the first reboot and the Safe Mode option will be available. After you are going to Safe Mode, please uninstall the Display Card and install a latest version driver.


    Juke Chou

    TechNet Community Support

    • Marked as answer by Juke Chou Sunday, November 11, 2012 5:54 AM
    Wednesday, October 31, 2012 9:18 AM

All replies

  • Hi,

    Can you not even go to Safe Mode? Please press F8 before splash logon appears, then choose Advanced settings. The system will have the first reboot and the Safe Mode option will be available. After you are going to Safe Mode, please uninstall the Display Card and install a latest version driver.


    Juke Chou

    TechNet Community Support

    • Marked as answer by Juke Chou Sunday, November 11, 2012 5:54 AM
    Wednesday, October 31, 2012 9:18 AM
  • I have the same issue and F8 does not work either as the advance settings runs in metro and no longer on a bios screen, hench i believe win 8 has borked our GPU or something
    Friday, November 2, 2012 9:26 PM
  • Hi,

    Sorry, to make the Boot Menu available. We need to go back to Legancy boot policy.

    bcdedit /set {bootmgr} DisplayBootMenu yes


    Juke Chou

    TechNet Community Support

    Sunday, November 11, 2012 5:54 AM
  • This problem is solved...

    I guess the problem is concerned with the display module controller in the BIOS which is having a slight compatibility issue with windows 8.

    This issue is solved by updating the BIOS of your Laptop/PC to the latest version. You can download the latest BIOS from the website of the Laptop company/Motherboard Company. 

    But for updating the BIOS, you have to start your computer/Laptop for at least one time in Normal Mode. So here are the steps to do so... 

    

    1) Boot the Laptop/PC.

    2) After the boot screen (The Circle Animation & Windows 8 logo), you will be presented by the lovely & awesome blank screen.

    3) Wait for 1 minute so that drivers load into the memory.

    4) Press the Power button of your laptop/PC for only a moment (Just Press and release it quickly. Don't hold. We don't want to shut down).

    5) This will force the laptop/PC to go into Sleep mode.

    6) When the laptop/PC goes in sleep, the laptop fan & other sounds will stop.

    7) After 4-5 seconds, press the power button again & release it quickly.

    8) Voilllaa!!! The laptop/PC starts & you are presented with the lock screen. Now..... Login! What are you waiting for! :P  

    This is not the permanent solution. It just lets you start you Laptop/PC.

    After updating the BIOS, I strongly suggest that you must download the latest graphics driver for your Computer/Laptop to avoid any further issues.


    Sunday, November 11, 2012 11:01 AM