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DPM 2019 console crash when trying to access reports RRS feed

  • Question

  • Dear all,

    I'm experiencing strange behavior when accessing Reporting tab in the DPM 2019 console (The server version is 10.19.260).

    Console crashes and the following event id is recorded:

    The description for Event ID 999 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event: 

    An unexpected error caused a failure for process 'mmc'.  Restart the DPM process 'mmc'.

    Problem Details:
    <FatalServiceError><__System><ID>19</ID><Seq>0</Seq><TimeCreated>12-Jan-21 12:28:39 PM</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>ConfigurationErrorsException</ExceptionType><ExceptionMessage>The namespace itself does not exist or WMI provider could not return the object</ExceptionMessage><ExceptionDetails>System.Configuration.ConfigurationErrorsException: The namespace itself does not exist or WMI provider could not return the object ---&gt; System.Management.ManagementException: Invalid namespace 
       at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
       at System.Management.ManagementScope.InitializeGuts(Object o)
       at System.Management.ManagementScope.Initialize()
       at System.Management.ManagementObjectSearcher.Initialize()
       at System.Management.ManagementObjectSearcher.Get()
       at Microsoft.Internal.EnterpriseStorage.Dls.Utils.ApplicationSettings.GetInstalledReportingNameSpace(String sqlServerMachineName, String sqlInstanceName)
       --- End of inner exception stack trace ---
       at Microsoft.Internal.EnterpriseStorage.Dls.Utils.ApplicationSettings.GetInstalledReportingNameSpace(String sqlServerMachineName, String sqlInstanceName)
       at Microsoft.Internal.EnterpriseStorage.Dls.Utils.ApplicationSettings.GetReportServerVirtualDirectoryProperty(String sqlServerMachineName, String sqlInstanceName)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.Library.Reporting.Reporter.ConstructReportServerUrl(String sqlServerName, String rsInstanceName)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.Library.Reporting.Reporter.GetReportServerUrl(String sqlServerName, String sqlInstanceName)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.Library.Reporting.Reporter.CreateReportProxyObject(String serverName)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.Library.Reporting.Reporter.InitFunction(Object dummy)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
       at System.Threading.ThreadPoolWorkQueue.Dispatch()</ExceptionDetails></FatalServiceError>


    The message resource is present but the message was not found in the message table.

    It is followed by event id 1001:

    Fault bucket 1473298666018185026, type 5
    Event Name: DPMException
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: mmc
    P2: 10.19.260.0
    P3: mmc.exe
    P4: 10.0.17763.1
    P5: System.Configuration.ConfigurationErrorsException
    P6: Microsoft.Internal.EnterpriseStorage.Dls.Utils.ApplicationSettings.GetInstalledReportingNameSpace
    P7: 8345C478ACC4965B
    P8: 
    P9: 
    P10: 

    Attached files:

    ...

    and followed by second event with id 1001:

    Fault bucket , type 0
    Event Name: DPMException
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: mmc
    P2: 10.19.260.0
    P3: mmc.exe
    P4: 10.0.17763.1
    P5: System.Configuration.ConfigurationErrorsException
    P6: Microsoft.Internal.EnterpriseStorage.Dls.Utils.ApplicationSettings.GetInstalledReportingNameSpace
    P7: 8345C478ACC4965B
    P8: 
    P9: 
    P10: 

    I've created new reporting server database, result is the same.

    Br,

    Marin


    Tuesday, January 12, 2021 12:38 PM