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Error 319: The agent operation failed because of a communication error with the DPM Agent Coordinator service on {COMPUTER NAME}.

    Question

  • We using DPM 2010 on Windows Server 2008, we trying to install agent to other server which running Windows Server 2008 Standard 64Bit.

    DPM 2010 already been applied:
    - QFE Rollup for System Center Data Protection Manager 2010 (KB2250444)
    - QFE Rollup Package 2 for System Center Data Protection Manager 2010 (KB2465832)
    - Hotfix Package for System Center Data Protection Manager 2007 (KB970868) (x86 & x64) **Doesn't work/unable to install**

    How to fix this error?

    Install protection agent on failed: Error 319: The agent operation failed because of a communication error with the DPM Agent Coordinator service on {COMPUTER NAME}.
    Error details: The RPC server is unavailable (0x800706BA)
    Recommended action:
    1) Verify that {COMPUTER NAME}, is remotely accessible from the DPM server.
    2) If a firewall is enabled on {COMPUTER NAME}, make sure that it is not blocking requests from the DPM server. Refer to the DPM 2010 Deployment Guide for more information on configuring the firewall for DPM.

    We tried to disable firewall also same problem.
    Mostly target machines running Windows Server Standard/Enterprise 64Bit

    Also tried attached the agent from DPM 2010, still same problem.

    How to fix this issue?




    • Edited by Oneoa Sunday, October 02, 2011 10:17 AM
    Friday, September 30, 2011 5:56 AM

All replies

  • Hello,

    Manually start the DPMRA service on the protected server, does this error?
    You stated that you disabled the firewall, was this done on both the DPM and target server? Simple command to perform this "net stop bfe".  
    Basic connectivity test to and from the DPM server should help determine if you still have port blockage or not.

    From protected server to the DPM server

     ********************************

     ping <protected server name>  <---succeed or fail

     net view \\<protected server name>  <---succeed or fail

     Sc \\<protected server name> query  <---succeed or fail

     Wmic /node:"<protected server name>" OS list brief   <---succeed or fail

     

     

    From the DPM server to the protected server

     ************************************

     ping <protected server name> <---succeed or fail

     net view \\<protected server name> <---succeed or fail

     Sc \\<protected server name> query <---succeed or fail

     Wmic /node:"<protected server name>" OS list brief <---succeed or fail

    If you are netmon savy you can set up netmon on both servers to see if traffic is actually getting there or not.

    Thanks
    Shane

    Tuesday, October 25, 2011 1:50 PM
  • I had a similar issue. I did the following(or you could add it with a GPO):

     netsh advfirewall firewall add rule name="Allow DPM Remote Agent Push" dir=in action=allow service=any enable=yes profile=any remoteip=<IPAddress>

    (I know it's an old thread. But I just posted this for helping anyone reading this thread, coming from a search engine)

    Thursday, July 18, 2013 9:43 AM