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Office 2016 64 bit (Excel,Word etc) does not open after installation in Windows 8.1 64 bit Gives Errors like api-ms-win-crt-heap-l1-1-0.dll is missing

    Question

  • Hello Team,

    Installed Office 2016 64 bit on Windows 8.1 64 bit 

    Installation was successful but soon as we try to launch Excel,Word etc this error (api-ms-win-crt-heap-l1-1-0.dll is missing ) pops up

    Is it the issue with VC++ REDIST 2015 update1 not getting installed correctly? along with MS Office 2016?,but installation was fine without any errors

    We tried reinstalling VC++ REDIST 2015 ,it can an option to repair and uninstall as if its already there and so we removed and tried installing again and got "Unspecified error "

    Came to know for installing VC++ REDIST 2015 need to have a patch installed (Windows8.1-KB2999226-x86.msu),which is already available in MSOffice 2016 installation folder under hotfixes.

    Tried manual installation of Windows8.1-KB2999226-x86.msu and it said this is not applicable to your machine

    So forcefully installed this Windows8.1-KB2999226-x86.msu using DISM.exe command and it got installed.

    And after the above patch installation installed VC++REDIT 2015 update1 successfully,

    Tried launching Excel got the same error as mentioned earlier

    Uninstalled Office and Reinstalled with REDIST already installed ,still same error on opening Excel etc

     but only this VC REDIST will get installed, if we try VC++ REDIST normal setup without update1 it will give error ( we tried after removing the existing VC++ REDIST with update1)

    Please suggest help how to fix ?,is it a compatibilty issue with Windows 8.1 and Office 2016?

    Thanks

    Jos



    • Edited by JosephBoban Saturday, March 19, 2016 11:04 AM s
    Saturday, March 19, 2016 11:00 AM

Answers

  • Thank you all..

    The issue got fixed after installing the patches,Below mentioned patches.

    We installed in sequence as mentioned by Microsoft ( Please read the MS docs as there is order mentioned for patch installation which we did not follow initially)

    

    We did not have to reinstall VC++ REDIST as it was already there.

    Regards

    Joseph

    • Marked as answer by JosephBoban Monday, March 21, 2016 10:03 AM
    Monday, March 21, 2016 10:03 AM

All replies

  • Hi Jos,

    Based on your description, the program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. The problem is that the KB2999226 (Universal CRT) which is part of the Visual C++ Redistributable for Visual Studio 2015 failed to install. Solution Install Windows Updates: Go to Start - Control Panel - Windows Update Check for updates Install all available updates. After the updates are installed, restart your computer. After the restart repeat the steps above again until no more updates are available.

    Download the Visual C++ Redistributable:

    For Windows 64-bit http://download.microsoft.com/download/9/3/F/93FCF1E7-E6A4-478B-96E7-D4B285925B00/vc_redist.x64.exe

    For Windows 32-bit http://download.microsoft.com/download/9/3/F/93FCF1E7-E6A4-478B-96E7-D4B285925B00/vc_redist.x86.exe

    Run the vcredist_x64.exe (64-bit) or vcredist_x86.exe (32-bit) and select Uninstall Run the .exe again and select Install.

    Please refer to the link:

    http://stackoverflow.com/questions/33265663/api-ms-win-crt-runtime-l1-1-0-dll-is-missing-when-open-office-file

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

    In addition, we could also try repair Office by using installation media.

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, March 21, 2016 9:39 AM
    Moderator
  • Thank you all..

    The issue got fixed after installing the patches,Below mentioned patches.

    We installed in sequence as mentioned by Microsoft ( Please read the MS docs as there is order mentioned for patch installation which we did not follow initially)

    

    We did not have to reinstall VC++ REDIST as it was already there.

    Regards

    Joseph

    • Marked as answer by JosephBoban Monday, March 21, 2016 10:03 AM
    Monday, March 21, 2016 10:03 AM