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Vista Update Error Code 8000ffff - new problem RRS feed

  • Question

  • Hello Smile

    I'm aware that others has asked questions about this error code before, but their problems dont seem to be the same as I have.
    I simply cannot install ANY updates using the automatic update-program. I get the 8000ffff and a line saying: windows could not search for new updates.
    It's a brand new computer, so I'm kindda distressed to have these faults.

    It has 2gb RAM and Windows Vista Home Edition (danish) installed on it.

    I hope there's a solution for me.
    Thank you

    Regards

    Jeppe Aaen
    Denmark
    Friday, December 7, 2007 11:16 AM

Answers

  • Thanks for your contribution, anandkay.

     

    Hi Jeppe,

     

    Please also try the following steps to troubleshoot the issue:

    =========================

     

    1.    Click Start, type regedit in the Start Search box, and press Enter.

    2.    In the Registry Editor window, expand HKEY_LOCAL_MACHINE\COMPONENTS, right-click COMPONENTS and select Export to backup the registry key.

    3.    After that, please delete the following entries in the right pane:

    PendingXmldentifier
    NextQueueEntryIndex
    AdvancedInstallersNeedResolving

    4.    Restart the computer and try to perform Windows Update.

     

    Hope it helps.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     

    Wednesday, December 12, 2007 7:47 AM
    Moderator
  • Hi bgblktruck,

     

    Thank you for your information.

     

    From the WindowsUpdate.log, I found the following error message:

    ------------------------------------

     

    2007-12-14    10:48:32:112 1048   470     Report REPORT EVENT: {5EBFEF41-6847-44CF-A7A3-D38C0A235071}          2007-12-14 10:48:27:112-0500      1        148     101     {61CA813A-7585-442E-A66B-B0D15CE6BDC0}          1        8000ffff        SelfUpdate     Failure Software Synchronization    Windows Update Client failed to detect with error 0x8000ffff.

     

    The error can occur if one of the following factor is true:

     

    1.    The relevant Windows Update services stop working.

    2.    The temporary folder of Windows Update has been corrupted.

    3.    Windows Update Agent does not work.

     

    At this time, let's try the following steps to troubleshoot the issue. After completing the steps, please perform Windows Update to check the result.

    Step 1: Verify the relevant Windows Update services
    ============================


    1. Click Start, type services.msc in the Start Search box and press Enter.

    2. In the right pane, please check whether the following three services have been started:

    Background Intelligent Transfer Service (BITS)
    Windows Event Log
    Windows
    Update

    If not, please start them one by one.

    Step 2: Rename the Windows Update SoftwareDistribution folder
    =========================================

    1. Click Start, type notepad in Start Search box, and press Enter.
    2. Copy the following commands and then paste them into the open Notepad window:
     
    net stop wuauserv
    net stop Cryptsvc
    ren %windir%\SoftwareDistribution SD.old
    ren %windir%\system32\catroot2 catroot2.old
    net start wuauserv
    net start Cryptsvc
     
    3. After pasting the above commands, please close the Notepad window. Choose Save when you are prompted to save the file. Type "register.bat" as the file name and choose Desktop from the left panel as the location.
    4. Refer to the Desktop, right click the register.bat file, and choose Run as administrator.
    5. You will see a DOS-like window processing.

    Note: Please look at the cmd window and make sure it says that it was successfully started. After that, please run Windows
    Update to test the issue again.

    If the error 0x8000ffff persists when searching for updates, let's reinstall Windows
    Update Agent 3.0.

    Step 3: Reinstall Windows Update Agent 3.0
    ===========================
    1. Please download the file from the following link:

    Windows
    Vista (32bit)
    http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe

    2. Save the file to D: drive.

    Note: Please select a drive where Windows
    Vista was not loaded because the file cannot be launched directly from the system root directory.

    3. Click Start, click Run, type: "D:\WindowsUpdateAgent30-x86.exe /wuforce" (without quotations) and then press Enter to install the Windows
    Update engine.

    Note: There is a space between "D:\WindowsUpdateAgent30-x86.exe" and "/wuforce"

    Now, let's run Windows
    Update again.

    If the issue persists after trying the above steps, to provide more effective support, please assist me in collecting the following information:

    =========================

    1. A Screenshot of the error message

     

    2. WindowsUpdate.log, which is stored in the folder %systemdrive%\Windows.

    3. System Information
    ------------------------------


    3.1. Click Start, type msinfo32 on the Start Search box.
    3.2. On the System Information window, click File, and click Save to export the system information to a .NFO file.


    After that, Please zip the above files and rename the zip file with your name. And then, upload the zip file to the following space:


    https://sftasia.one.microsoft.com/choosetransfer.aspx?key=fa5883b4-42cb-4307-94d5-d9920b678cec
    Password: +7{xj$%Wg@UX

     

    Note: Please post a quick note in the current thread to inform me after uploading the information.

     

    I look forward to your reply.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     

    Wednesday, December 19, 2007 3:05 AM
    Moderator

All replies

  •  

    Refer the Windows Update Error Codes This will give you the direction in which you may have to look for the solution. Else see here.
    Sunday, December 9, 2007 8:19 AM
  • Thanks for your contribution, anandkay.

     

    Hi Jeppe,

     

    Please also try the following steps to troubleshoot the issue:

    =========================

     

    1.    Click Start, type regedit in the Start Search box, and press Enter.

    2.    In the Registry Editor window, expand HKEY_LOCAL_MACHINE\COMPONENTS, right-click COMPONENTS and select Export to backup the registry key.

    3.    After that, please delete the following entries in the right pane:

    PendingXmldentifier
    NextQueueEntryIndex
    AdvancedInstallersNeedResolving

    4.    Restart the computer and try to perform Windows Update.

     

    Hope it helps.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     

    Wednesday, December 12, 2007 7:47 AM
    Moderator
  • Joson I have applied your suggestion to my costumer brand new Windows Vista Home Premium, Inspiron Dell laptop.   Before removing the key I had the error 8000FFFF but after removing the key I got this error code 80004002

    I really would like to see Microsoft taking some serious steps regarding this error code and release an update. I see a lot of complain on the google but no word from Microsoft.  They must realize when people buy brand new computer and right out of the box they get the error message, they will think twice and might even return the product.  I think is important that this issue is being addressed by Microsoft ASAP.  Any other ideas how to fix this Windows update error?

     

    Thanks,

    Zad

    Thursday, December 13, 2007 2:06 AM
  • Hi,

     

    Thank you for your response. Please understand that Windows Update issue seldom occurs on a regular environment and such kind of issue may be caused by various factors. As a result, we need to analyze and resolve each Windows Update issue separately. For the known issues and hot issues, we are publishing KB article accordingly on the Internet. Additionally, we also provide phone support, free of charge, to help our customers to resolve Windows Update issue in time. 

     

    Regarding the error code 80004002, please perform the following steps for troubleshooting:

    =========================

     

    1. Click Start, type notepad in Start Search box, and press Enter.
    2. Copy the following commands and then paste them into the open Notepad window:

     
    net stop wuauserv
    net stop Cryptsvc
    ren %windir%\SoftwareDistribution SD.old

    ren %windir%\system32\catroot2 catroot2.old
    net start wuauserv

    net start Cryptsvc
     
    3. After pasting the above commands, please close the Notepad window. Choose Save when you are prompted to save the file. Type "register.bat" as the file name and choose Desktop from the left panel as the location.
    4. Refer to the Desktop, right click the register.bat file, and choose
    Run as administrator.
    5. You will see a DOS-like window processing.

     
    After that, please check if the issue is resolved.
     
    If it persists, please collect the following information for further research:

    1. WindowsUpdate.log, which is stored in the folder %systemdrive%\Windows


    2. System Information
      -------------------


      2.1. Click Start, type msinfo32 on the Start Search box.
      2.2. On the System Information window, click File, and click Save to export the system information to a .NFO file.

    3. Please zip the above files and rename the zip file as your name. And then, upload the zip file to the following space:
      https://sftasia.one.microsoft.com/choosetransfer.aspx?key=fa5883b4-42cb-4307-94d5-d9920b678cec
      Password: +7{xj$%Wg@UX

    Note: Please post a quick note in the current thread to inform me after uploading the information.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     

    Friday, December 14, 2007 9:51 AM
    Moderator
  •  

    Hello,

     

    FYI, I had the same issue with error code 8000ffff. I tried the solution suggested above and it did not resolve the issue on my computer. Before applying the solution, it took a few minutes to receive the error when I checked for new updates. Now, I receive it almost immediately. I have uploaded the requested files to the Microsoft server and named the file bgblktruck.zip.

     

    Thank you,

     

    Andre

    Friday, December 14, 2007 4:02 PM
  • Hi bgblktruck,

     

    Thank you for your information.

     

    From the WindowsUpdate.log, I found the following error message:

    ------------------------------------

     

    2007-12-14    10:48:32:112 1048   470     Report REPORT EVENT: {5EBFEF41-6847-44CF-A7A3-D38C0A235071}          2007-12-14 10:48:27:112-0500      1        148     101     {61CA813A-7585-442E-A66B-B0D15CE6BDC0}          1        8000ffff        SelfUpdate     Failure Software Synchronization    Windows Update Client failed to detect with error 0x8000ffff.

     

    The error can occur if one of the following factor is true:

     

    1.    The relevant Windows Update services stop working.

    2.    The temporary folder of Windows Update has been corrupted.

    3.    Windows Update Agent does not work.

     

    At this time, let's try the following steps to troubleshoot the issue. After completing the steps, please perform Windows Update to check the result.

    Step 1: Verify the relevant Windows Update services
    ============================


    1. Click Start, type services.msc in the Start Search box and press Enter.

    2. In the right pane, please check whether the following three services have been started:

    Background Intelligent Transfer Service (BITS)
    Windows Event Log
    Windows
    Update

    If not, please start them one by one.

    Step 2: Rename the Windows Update SoftwareDistribution folder
    =========================================

    1. Click Start, type notepad in Start Search box, and press Enter.
    2. Copy the following commands and then paste them into the open Notepad window:
     
    net stop wuauserv
    net stop Cryptsvc
    ren %windir%\SoftwareDistribution SD.old
    ren %windir%\system32\catroot2 catroot2.old
    net start wuauserv
    net start Cryptsvc
     
    3. After pasting the above commands, please close the Notepad window. Choose Save when you are prompted to save the file. Type "register.bat" as the file name and choose Desktop from the left panel as the location.
    4. Refer to the Desktop, right click the register.bat file, and choose Run as administrator.
    5. You will see a DOS-like window processing.

    Note: Please look at the cmd window and make sure it says that it was successfully started. After that, please run Windows
    Update to test the issue again.

    If the error 0x8000ffff persists when searching for updates, let's reinstall Windows
    Update Agent 3.0.

    Step 3: Reinstall Windows Update Agent 3.0
    ===========================
    1. Please download the file from the following link:

    Windows
    Vista (32bit)
    http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe

    2. Save the file to D: drive.

    Note: Please select a drive where Windows
    Vista was not loaded because the file cannot be launched directly from the system root directory.

    3. Click Start, click Run, type: "D:\WindowsUpdateAgent30-x86.exe /wuforce" (without quotations) and then press Enter to install the Windows
    Update engine.

    Note: There is a space between "D:\WindowsUpdateAgent30-x86.exe" and "/wuforce"

    Now, let's run Windows
    Update again.

    If the issue persists after trying the above steps, to provide more effective support, please assist me in collecting the following information:

    =========================

    1. A Screenshot of the error message

     

    2. WindowsUpdate.log, which is stored in the folder %systemdrive%\Windows.

    3. System Information
    ------------------------------


    3.1. Click Start, type msinfo32 on the Start Search box.
    3.2. On the System Information window, click File, and click Save to export the system information to a .NFO file.


    After that, Please zip the above files and rename the zip file with your name. And then, upload the zip file to the following space:


    https://sftasia.one.microsoft.com/choosetransfer.aspx?key=fa5883b4-42cb-4307-94d5-d9920b678cec
    Password: +7{xj$%Wg@UX

     

    Note: Please post a quick note in the current thread to inform me after uploading the information.

     

    I look forward to your reply.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     

    Wednesday, December 19, 2007 3:05 AM
    Moderator
  • Hello,

     

    I apologize for not responding sooner. I had found a different error after reviewing the log more carefully and pointed to the Windows update agent being at fault as well. I ended up downloading the installer as you suggested and had to install it in Safe mode. That was indeed all it was and the problem is now resolved. Thank you so much for your support.

     

    Bgblktruck

    Wednesday, December 19, 2007 3:44 PM
  • Hi,

     

    Thank you for your update. I am glad that the issue has been resolved.

     

    Have a nice day.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     

    Thursday, December 20, 2007 1:49 AM
    Moderator
  • I've the same problem (got 8000FFFF Error) while WU wants to install KB929777.
    I've done all the stages mentioned above but the problem still persist.
    the problem is in KB929777 only and when I unchecked it from available update list and go for example to one of Extra updates (recently a game) it woks ok.

    Pls help.
    Thanks in advance
    Friday, January 25, 2008 5:24 AM
  • I have the same error code (8000FFFF Error). Tried steps 1-3 from earlier without success.

    Tried to upload the zip file to the address but some error message popped up.

    Any advice?

    Thursday, November 26, 2009 8:19 PM
  • When I go to the website you mentioned to upload my .zip file, I get the following error message:

    "No workspace was found corresponding to the supplied password. The password or web page address (URL) may be incorrect. Please verify the password with a Microsoft Support Professional."

    Please help!  This problem is still persisting.
    Friday, January 1, 2010 1:30 AM