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Blue Screen in my Sony laptop RRS feed

  • Question

  •  

    I am having all the time Bluescreen problem.

    even after formating and reisntalling Windows Vista and Update.

    could any have the kindness to tell me reason? 

    thank you in advance.

    Here is the message that I get with the blueScreen:

     

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.0.6000.2.0.0.768.3

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               a

      BCP1:                                                    00000064

      BCP2:                                                    00000002

      BCP3:                                                    00000001

      BCP4:                                                    81FA4DAE

      OS Version:                                          6_0_6000

      Service Pack:                                       0_0

      Product:                                               768_1

    Monday, November 5, 2007 12:33 AM

Answers

  • Hello,

     

    Thanks for your posting. I can understand that blue screen is really a depressing stuff.

     

    For right support resource

     

    However, please understand that Microsoft provides different support services which have different service levels and support boundaries. For blue screen crash and system hang issues, it is necessary to debug the related crash dump files or the freezing systems to locate the root cause. Also, in most cases, it is necessary to check the source codes as well. Unfortunately, debugging is beyond what we can do in the forum because of the nature of forum support. A support call to our product service team is needed for the debugging service. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Your understanding is greatly appreciated.

     

    For reference

     

    Just for your reference, there is a piece of information I get in my research:

     

    BCCode (0xA) is issued if paged memory (or invalid memory) is accessed when the IRQL is too high. Generally, the error that generates this blue screen crash usually occurs after the installation of a faulty device driver, system service, or BIOS.

     

    Hope this can help!

     

    For manufacturer support

     

    Additionally, if your laptop is quite new and still in the warranty period, I highly recommend you to contact SONY to check whether it is a hardware problem. Also, based on my experience, OEM systems are supported by the corresponding hardware manufacturers. If you are using OEM version of Windows Vista shipped with the computer, I highly recommend that you contact SONY.

     

    Sorry for my limited help, but that’s all I can do for you.

     

    Hope this problem can be fixed soon!

     

    Thanks!

     

    Regards,

    Lionel Chen

    Wednesday, November 7, 2007 10:00 AM