Inbound caller ID RRS feed

  • Question

  • When we get an incoming call it shows up as 555-555-5555 it does not put the 1 in front ie: 1-555-555-5555. I think this is causing call forwarding not to work while you are on a call. It is also breaking the capability to click the number in call history to redial not to work.

    We are getting our dialtone from a sip trunk to our Mitel 3300 controller through a PRI. We are also using Lync server 2010.

    Any suggestions?


    Monday, September 20, 2010 5:06 PM

All replies

  • How are you normalizing the numbers within Lync?  Is the Mediation Server associated with the correct Location Profile?

    Jeff Schertz, PointBridge | MVP | MCITP: Enterprise Messaging | MCTS: OCS
    Tuesday, September 21, 2010 3:16 AM
  • I have a dialing rule and a rule on the pstn gateway, either doesnt seem to affect the caller ID of the incoming call. Doing a trace the numbers shows as from sip:5555555555 so it is also missing the +.
    Wednesday, September 22, 2010 4:50 AM
  • Same question what Jeff raised, how do you normalize the numbers within Lync. Dial Plan with Global, Site or User should have manipulation rule to add "+" in front.
    Ketan Shah Unified Communications Consultant
    Monday, April 4, 2011 9:56 PM