Office 365 Business disappearing old emails RRS feed

  • Question

  • Using Outlook 2016 with Exchange and I am loosing old emails. These are in all folders (sent and folders I created for my clients)...what's going on??
    • Moved by Steve Fan Tuesday, August 22, 2017 8:09 AM Move to dedicated Outlook forum
    Thursday, August 17, 2017 6:43 PM

All replies

  • Does your organization have Archiving turned on in the Tenant?  Check with your Exchange Admin.

    Paul Stork SharePoint Server MVP
    Owner/Principal Architect: Don't Pa..Panic Consulting
    Blog: http://dontpapanic.com/blog
    Twitter: Follow @pstork
    Please remember to mark your question as 'answered' if this solves your problem.

    • Proposed as answer by Steve Fan Tuesday, August 22, 2017 10:20 AM
    Thursday, August 17, 2017 7:22 PM
  • Hi,

    In addition to Paul's suggestion, can you still see these missing old emails within OWA?

    Do you have cached Exchange mode enabled? If so, please also check whether it's that the cache interval is not set to All so that your old items are not cached to Outlook.

    In addition, please also check that whether you have autoarchive enabled which could automatically move your old items to local archive.pst file.


    Steve Fan

    Please remember to mark the replies as answers if they helped.

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    • Proposed as answer by Steve Fan Tuesday, August 22, 2017 10:20 AM
    Friday, August 18, 2017 9:29 AM