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Microsoft Outlook 13 looses e-mails when moved to sub-folders under inbox

    Question

  • Microsoft Outlook is missing my e-mails when moved to sub-folders under inbox. I am still seeing e-mails in gmail account under "all e-mails" and marked under inbox>sub-folder. I have tried advanced search in Outlook without success. Need help to find missing e-mails in Outlook. I am using Windows 10 and IMAP for Outlook 13.
    • Edited by Lakhbir S Tuesday, March 14, 2017 2:39 AM
    Tuesday, March 14, 2017 2:38 AM

All replies

  • Hi,

    Are these inbox emails imported from a PST file?

    Can you see these missing emails if we view the email account from Gmail webmail interface in a browser?

    Do you have any filter set on the subfolders? We may try to start Outlook with /cleanviews command to reset all custom views to the default one and then see if you can see the missing emails.

    In addition, we may also try to switch the sub-folder view from Hide Messages Marked for Deletion to IMAP Messages to see the result.

    Hope this helps.

    Regards,

    Steve Fan


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    Wednesday, March 15, 2017 7:42 AM
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