locked
PC shutting down RRS feed

  • Question

  • I have a Sony VIO that has Wndows 7 and keeps shutting down. It booted 2 or 3 times but would shut down after a few minutes. Then as I tried to run Spybot or the recovery tool and it shuts down before it is complete, almost within 10 to 30 seconds. Any ideas?
    Sunday, April 24, 2011 7:44 PM

Answers

  • It is possible that this due to a hardware problem likes when your processor become hot the computer will shutdown. Contact Sony Technical Support for more information.

    Is there a BSOD?

    Please use Microsoft Skydrive to upload dump files if they exist (c:\windows\minidumps) and post a link here.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    • Marked as answer by Miya Yao Thursday, May 5, 2011 8:46 AM
    Sunday, April 24, 2011 10:24 PM
  • Hi sjfearnside,

    Enter into the Safe Mode, does the issue occur here?

    Try a Clean Boot, disable the startup items and non-Microsoft services to check if it happens again.

    If it doesn't work, upload the minidump as Mr X replied.

    Regards,

    Miya

     


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Miya Yao Thursday, May 5, 2011 8:46 AM
    Tuesday, April 26, 2011 8:04 AM

All replies

  • It is possible that this due to a hardware problem likes when your processor become hot the computer will shutdown. Contact Sony Technical Support for more information.

    Is there a BSOD?

    Please use Microsoft Skydrive to upload dump files if they exist (c:\windows\minidumps) and post a link here.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    • Marked as answer by Miya Yao Thursday, May 5, 2011 8:46 AM
    Sunday, April 24, 2011 10:24 PM
  • Hi sjfearnside,

    Enter into the Safe Mode, does the issue occur here?

    Try a Clean Boot, disable the startup items and non-Microsoft services to check if it happens again.

    If it doesn't work, upload the minidump as Mr X replied.

    Regards,

    Miya

     


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Miya Yao Thursday, May 5, 2011 8:46 AM
    Tuesday, April 26, 2011 8:04 AM
  • I started the PC in safe mode and it still turns off. I suspect it is an over heating issue. I have read that the Sony laptops frequently encounter this issue. I need to find step by step instruction with diagrams of how to clean the dust out of the laptop. I have been unable to find a good reference for the VGN-NW270F model. If anyone has some info and is willing to share, I would be grateful. BTW, compressed air does not help.

     

    Thanks for all the responses!

     

    Scot :)


    sjfearnside
    Thursday, May 5, 2011 11:20 PM
  • Boot into bios. Sometimes the will have a temperature indicator in there. Dell has built in diagnostics, sony might. Run those and see what it comes back with.
    Friday, May 6, 2011 2:06 AM