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BEX error for a Financial Software RRS feed

  • Question

  •   Problem Event Name:                    BEX

      Application Name:                         Builder.exe

      Application Version:                       17.4.28.0

      Application Timestamp:                  5a610ed5

      Fault Module Name:                      ucrtbase.DLL

      Fault Module Version:                    10.0.10586.1171

      Fault Module Timestamp:               59ae5046

      Exception Offset:                           000834c4

      Exception Code:                            c0000417

      Exception Data:                             00000000

      OS Version:                                  6.1.7601.2.1.0.256.48

      Locale ID:                                     1033

      Additional Information 1:                14f7

      Additional Information 2:                14f7bcf8a5a92ad3598eb87dee7560fe

      Additional Information 3:                4037

      Additional Information 4:                40372a8947bd69e1088b4c80450eea15

    It is always at the same point when trying to process year-end tax forms.

    Wednesday, January 31, 2018 2:58 PM

All replies

  • Hi,

    Please try to run the application as an administrator. Right click on the application shortcut or application .exe file, then click on Properties, and on the Compatibility tab. Check the "Run this program as an administrator" box, and click on OK.

    Here are some methods to narrow down the problem.

    1. Please try to use clean boot to boot PC into a clean environment to see it the issue still occur.

    Here is a link for your reference.

    How to perform a clean boot in Windows:

    https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

    2. Please try to do a full scan with your PC.

    3. Please try to take following steps to see if it can work.

        3.1 Right click on my computer -> properties -> advanced system settings

        3.2 Under performance, click settings -> click Data Execution Prevention tab -> Turn on DEP for all programs and services except those I select.

        3.3 Click Add, browse to the executable file for the program and add it.

    4. Please check for and install any available updates. (Type Check for updates in search box , then select Check for updates. )


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Vera Hu Friday, February 2, 2018 10:24 AM
    Thursday, February 1, 2018 6:27 AM
  •  

    Hi, 

    How’s everything going? Please feel free to give me any update.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, February 6, 2018 9:40 AM
  • I figured it out :) TY for the troubleshooting tips.
    Tuesday, February 6, 2018 1:01 PM
  • I’m glad to hear that your issue had been solved.

    Please mark the helpful reply as answer in order that other community members could find the helpful reply quickly.

    If you've found solution by yourself, we would appreciate it if you could share with us and mark it as answer.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, February 7, 2018 6:10 AM
  • The answer ended up being something corrupted in the AppData folder for the program.  I renamed it .old and then ran the software again, which made a new AppData folder, and the process worked just fine.
    • Proposed as answer by Vera Hu Thursday, February 8, 2018 8:28 AM
    Wednesday, February 7, 2018 1:08 PM