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  • Question

  • i'm having multiple issues with windows. When i start the computer, i get a generic host process error with the following file errors: svchost.exe.mdmp & appcompat.txt. I also have several windows updates that are downloaded but fail on install. Please help!
    Tuesday, May 1, 2012 4:57 PM

All replies

  • Hi,

    To troubleshoot the Generic Host error issue, we can test the system in Safe Mode and Clean Boot mode.

    Regarding the Windows Update issue, please check and let us know the names of the updates which fail to be installed.

    Also please run command services.msc to check two services: Automatic Updates and Background Intelligent Transfer Service.

    Regards

    Kevin


    TechNet Community Support

    Thursday, May 3, 2012 8:22 AM
  • Hi,

    Download updates

    http://technet.microsoft.com/en-us/security/bulletin/ms06-040

    Download Microsoft fix it tool

    http://support.microsoft.com/fixit/

    Some time may be of virus it's gives error message download malwarebytes anti-malware.

    http://shop.malwarebytes.org/lpa/342/3/7268/index_b.html?gclid=CODZp7Tg468CFcfP3wodCQ_YAA

    Thanks & Best Regards,


    Mohammed Imtiyaz Ali

    Thursday, May 3, 2012 9:00 AM
  • I tried your download update link & it failed. I tried to download the fix it tool & it fails because the Windows Powershell fails to install. I ran the malwarebytes anti-malware & found this:

    Malwarebytes Anti-Malware (Trial) 1.61.0.1400
    www.malwarebytes.org

    Database version: v2012.05.03.05

    Windows XP Service Pack 3 x86 NTFS
    Internet Explorer 8.0.6001.18702
    Dave  Powell :: DAVEPOWELL [administrator]

    Protection: Enabled

    5/3/2012 11:15:35 AM
    mbam-log-2012-05-03 (11-47-31).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 290382
    Time elapsed: 23 minute(s), 9 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 1
    C:\Program Files\Internet Explorer\msimg32.dll (PUP.FunWebProducts) -> No action taken.

    Registry Keys Detected: 26
    HKLM\SYSTEM\CurrentControlSet\Services\Maps4PC_0cService (PUP.MyWebSearch) -> No action taken.
    HKCR\CLSID\{32bfba07-b1fc-4764-bc21-4af8c6188ca5} (PUP.MyWebSearch) -> No action taken.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{32BFBA07-B1FC-4764-BC21-4AF8C6188CA5} (PUP.MyWebSearch) -> No action taken.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{32BFBA07-B1FC-4764-BC21-4AF8C6188CA5} (PUP.MyWebSearch) -> No action taken.
    HKCR\CLSID\{ac3eb537-a86d-4a88-802a-79918db4abe7} (PUP.MyWebSearch) -> No action taken.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AC3EB537-A86D-4A88-802A-79918DB4ABE7} (PUP.MyWebSearch) -> No action taken.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{AC3EB537-A86D-4A88-802A-79918DB4ABE7} (PUP.MyWebSearch) -> No action taken.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{AC3EB537-A86D-4A88-802A-79918DB4ABE7} (PUP.MyWebSearch) -> No action taken.
    HKCR\CLSID\{d76689d9-6555-42ee-a94f-ba89fb29ceb1} (PUP.MyWebSearch) -> No action taken.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D76689D9-6555-42EE-A94F-BA89FB29CEB1} (PUP.MyWebSearch) -> No action taken.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{D76689D9-6555-42EE-A94F-BA89FB29CEB1} (PUP.MyWebSearch) -> No action taken.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{D76689D9-6555-42EE-A94F-BA89FB29CEB1} (PUP.MyWebSearch) -> No action taken.
    HKCR\CLSID\{A4730EBE-43A6-443e-9776-36915D323AD3} (PUP.MyWebSearch) -> No action taken.
    HKCR\CLSID\{D9FFFB27-D62A-4D64-8CEC-1FF006528805} (PUP.MyWebSearch) -> No action taken.
    HKCR\TypeLib\{0D26BC71-A633-4E71-AD31-EADC3A1B6A3A} (PUP.MyWebSearch) -> No action taken.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00A6FAF6-072E-44CF-8957-5838F569A31D} (PUP.MyWebSearch) -> No action taken.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EA9-A523-4961-B6BB-170DE4475CCA} (PUP.MyWebSearch) -> No action taken.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} (PUP.MyWebSearch) -> No action taken.
    HKLM\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} (PUP.MyWebSearch) -> No action taken.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{25560540-9571-4D7B-9389-0F166788785A} (PUP.MyWebSearch) -> No action taken.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3DC201FB-E9C9-499C-A11F-23C360D7C3F8} (PUP.MyWebSearch) -> No action taken.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{98D9753D-D73B-42D5-8C85-4469CDA897AB} (PUP.MyWebSearch) -> No action taken.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9FF05104-B030-46FC-94B8-81276E4E27DF} (PUP.MyWebSearch) -> No action taken.
    HKCU\SOFTWARE\Fun Web Products (PUP.MyWebSearch) -> No action taken.
    HKLM\SOFTWARE\FocusInteractive (PUP.MyWebSearch) -> No action taken.
    HKLM\SOFTWARE\FunWebProducts (PUP.MyWebSearch) -> No action taken.

    Registry Values Detected: 9
    HKCU\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser|{32BFBA07-B1FC-4764-BC21-4AF8C6188CA5} (PUP.MyWebSearch) -> Data: º¿2ü±dG¼!JøÆŒ¥ -> No action taken.
    HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar|{32BFBA07-B1FC-4764-BC21-4AF8C6188CA5} (PUP.MyWebSearch) -> Data:  -> No action taken.
    HKCU\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks|{00A6FAF6-072E-44CF-8957-5838F569A31D} (PUP.MyWebSearch) -> Data:  -> No action taken.
    HKCU\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser|{07B18EA9-A523-4961-B6BB-170DE4475CCA} (PUP.MyWebSearch) -> Data: ©Ž±#¥aI¶»
    äG\Ê -> No action taken.
    HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar|{07B18EA9-A523-4961-B6BB-170DE4475CCA} (PUP.MyWebSearch) -> Data:  -> No action taken.
    HKCU\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{07B18EA9-A523-4961-B6BB-170DE4475CCA} (PUP.MyWebSearch) -> Data:  -> No action taken.
    HKCU\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\{00A6FAF6-072E-44cf-8957-5838F569A31D} (PUP.MyWebSearch) -> Data:  -> No action taken.
    HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{07B18EA9-A523-4961-B6BB-170DE4475CCA} (PUP.MyWebSearch) -> Data:  -> No action taken.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform|FunWebProducts (PUP.MyWebSearch) -> Data:  -> No action taken.

    Registry Data Items Detected: 1
    HKLM\SOFTWARE\Microsoft\Security Center|FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

    Folders Detected: 5
    C:\Program Files\FunWebProducts (PUP.MyWebSearch) -> No action taken.
    C:\Program Files\FunWebProducts\ScreenSaver (PUP.MyWebSearch) -> No action taken.
    C:\Program Files\FunWebProducts\ScreenSaver\Images (PUP.MyWebSearch) -> No action taken.
    C:\Program Files\FunWebProducts\Shared (PUP.MyWebSearch) -> No action taken.
    C:\Program Files\FunWebProducts\Shared\Cache (PUP.MyWebSearch) -> No action taken.

    Files Detected: 12
    C:\Program Files\Internet Explorer\msimg32.dll (PUP.FunWebProducts) -> No action taken.
    C:\Program Files\Maps4PC_0c\bar\1.bin\0cbarsvc.exe (PUP.MyWebSearch) -> No action taken.
    C:\Program Files\Maps4PC_0c\bar\1.bin\0cbar.dll (PUP.MyWebSearch) -> No action taken.
    C:\Program Files\Maps4PC_0c\bar\1.bin\0cSrcAs.dll (PUP.MyWebSearch) -> No action taken.
    C:\Documents and Settings\Carla\Desktop\Maps4PC.exe (PUP.FunWebProducts) -> No action taken.
    C:\WINDOWS\system32\f3PSSavr.scr (PUP.FunWebProducts) -> No action taken.
    C:\WINDOWS\system32\f3PSSavr.scr (Trojan.Agent) -> No action taken.
    C:\Program Files\FunWebProducts\ScreenSaver\Images\0B5E83BC.urr (PUP.MyWebSearch) -> No action taken.
    C:\Program Files\FunWebProducts\ScreenSaver\Images\147DDECF.urr (PUP.MyWebSearch) -> No action taken.
    C:\Program Files\FunWebProducts\Shared\Cache\CursorManiaBtn.html (PUP.MyWebSearch) -> No action taken.
    C:\Program Files\FunWebProducts\Shared\Cache\SmileyCentralBtn.html (PUP.MyWebSearch) -> No action taken.
    C:\Program Files\FunWebProducts\Shared\Cache\WebfettiBtn.html (PUP.MyWebSearch) -> No action taken.

    (end)

    I removed all of them. I still can't install several windows updates which include:

    KB2570947, KB2592799, KB2564958, KB2618451, KB2633952, KB2603381, KB2661637, KB2621440, KB2641653, KB2647518, & KB2675157.


    Carissa

    Thursday, May 3, 2012 5:24 PM
  • KB2570947, KB2592799, KB2564958, KB2618451, KB2633952, KB2603381, KB2661637, KB2621440, KB2641653, KB2647518, & KB2675157

    These are the updates that fail. I checked those 2 services and the Automatic Updates was started but the Background was not so i started it.


    Carissa

    Thursday, May 3, 2012 5:26 PM
  • Hi Carissa,

    I recommend see below link will help,

    http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/there-are-35-security-updates-that-fail-to-install/f2b1046c-4a82-424a-aa17-ed24fab5834a

    In services check whether windows update start or stop  (in run cmd services.msc). If stop please start it.

    Otherwise manullay download updates from microsoft site.

    Security Update for Windows XP (KB2570947)

    http://www.microsoft.com/en-us/download/details.aspx?id=27307

    Cumulative Security Update for Internet Explorer: April 10, 2012 (KB2675157)

    http://support.microsoft.com/kb/2675157

    Note: Important notice for users of Windows XP with Service Pack 3 (SP3): The support for this product ends April 8, 2014. To ensure that you will receive all important security updates for Windows you need to upgrade to a later version such as Windows 7.


    Mohammed Imtiyaz Ali

    Thursday, May 3, 2012 8:47 PM
  • Hi,

    Refer our friends reply below, Also try these fixes also

    Please find the below download links to fix your problem.

    Generic Host Fixes

    https://skydrive.live.com/downloadaszipdownload

    Winsock Fix

    Download Link:  http://download.softpedia.ro/dl/673304b8aed20f857405e147885f5ffe/4e2cf835/100015337/software/TWEACK/winsockfix.exe

    Generic Host Fix

    Microsoft Patches: http://download552.mediafire.com/rj9fdr3skhig/dw4m0nzzyv3/generic+host+fix++from+microsoft.zip.

     http://download854.mediafire.com/4uq4ezbelbog/xllawtnuazj/Generic+Host+Process+for+Win32+Services+Error+FIX.rar

      


    Regards Jinish.K.G

    Monday, May 7, 2012 10:21 AM