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Explorer closing when trying to attach files to gmail RRS feed

  • Question

  • Hi,

    I have looked every where and can't seem to find a solution to this problem. Every time I attempt to upload an attachment to my Gmail account the internet explorer page comes up with a message saying it has encountered an error and needs to close. I bought the computer new this year and it came with windows 8 already installed. The same thing happens if I log into my Hotmail account and try to upload there. I can send and receive emails without attachments and download attachments off emails I have received. If anyone can help fix it would be greatly appreciated.

    Thanks

    Friday, April 12, 2013 3:40 AM

Answers

  • Every time I attempt to upload an attachment to my Gmail account the internet explorer page comes up with a message saying it has encountered an error and needs to close.


    Hi,

    this message means, the Internet Explorer crashed.

    please download this reg file from my SkyDrive:

    http://cid-128fc518635be2dc.office.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_InternetExplorer.reg.txt

    (remove the .txt extension after you downloaded the file) and make a double click on the .reg file to import it.

    When the Internet Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see the cause.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

    • Marked as answer by Niki Han Wednesday, April 17, 2013 7:38 AM
    Friday, April 12, 2013 4:54 AM
    Answerer

All replies

  • Every time I attempt to upload an attachment to my Gmail account the internet explorer page comes up with a message saying it has encountered an error and needs to close.


    Hi,

    this message means, the Internet Explorer crashed.

    please download this reg file from my SkyDrive:

    http://cid-128fc518635be2dc.office.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_InternetExplorer.reg.txt

    (remove the .txt extension after you downloaded the file) and make a double click on the .reg file to import it.

    When the Internet Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see the cause.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

    • Marked as answer by Niki Han Wednesday, April 17, 2013 7:38 AM
    Friday, April 12, 2013 4:54 AM
    Answerer
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    Wednesday, August 26, 2020 12:49 PM