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W3K sp2 keeps restarting RRS feed

  • Question

  • Dear all

    I have a W3K sp2 server running on a HP ML350 G5 and it intermittently restarts, at times it can restart 5+ times in a day, the server is setup as a app server running sql 2005, and dynamics nav, and has eset AV.

    I have check for any known issues with hardware and updated firware, I have also had the system-board replaced, I e-mailed all the diagnostics logs to IBM (who support the server) and they cannot see any hardware issues

    When the server restarts the only event that gets logged is source - USER32 eventid - 1076

    The reason supplied by user PROTEIN\Administrator for the last unexpected shutdown of this computer is: Other (Unplanned)

    Reason Code: 0xa000000

    Bug ID:

    Bugcheck String:

    Comment: drop out 10

    can anyone help or point out some tools (sysinternals) that may help find a process that is causing the restarts

    Thursday, August 4, 2011 8:38 AM

Answers

  • to find the root cause for the behavior you have posted above a memory dump file should be examined.

    http://support.microsoft.com/kb/315263 and http://support.microsoft.com/kb/254649

    However, if all of these steps do not work, an analysis of the crash dump file may be needed. To trouble shoot this problem efficiently, I suggest that you speak directly with a Microsoft Support Professional so that the crash dump can be analyzed. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:

     

    http://support.microsoft.com/directory/overview.asp

     

    Thank you for your understanding and I hope this will be resolved soon.


    http://www.virmansec.com/blogs/skhairuddin
    • Marked as answer by Tim Quan Monday, August 8, 2011 4:55 AM
    Thursday, August 4, 2011 9:03 AM
  • I removed APC powerchute 6.x and the server has been stable for 6 days, no restarts, I noticed most of the time there was a event log in the system logs for a unexpected shutdown there was a application error for the apc powerchute software
    • Marked as answer by Java_MCSE Wednesday, August 10, 2011 10:34 AM
    Wednesday, August 10, 2011 10:34 AM

All replies

  • to find the root cause for the behavior you have posted above a memory dump file should be examined.

    http://support.microsoft.com/kb/315263 and http://support.microsoft.com/kb/254649

    However, if all of these steps do not work, an analysis of the crash dump file may be needed. To trouble shoot this problem efficiently, I suggest that you speak directly with a Microsoft Support Professional so that the crash dump can be analyzed. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:

     

    http://support.microsoft.com/directory/overview.asp

     

    Thank you for your understanding and I hope this will be resolved soon.


    http://www.virmansec.com/blogs/skhairuddin
    • Marked as answer by Tim Quan Monday, August 8, 2011 4:55 AM
    Thursday, August 4, 2011 9:03 AM
  • You may want to trying disabling any non-Microsoft services via MSconfig, bring the server up with default Windows to see if it behaves better.

     

    Do you see any other releated logs around the reboot event, like any particular application carsh, etc?

     

    BTW, was this server doing well before? If yes, you may want to suspect the latest change made to the system.

     


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    • Proposed as answer by Govardhan Gunnala Saturday, August 6, 2011 5:16 AM
    • Marked as answer by Tim Quan Monday, August 8, 2011 4:55 AM
    • Unmarked as answer by Java_MCSE Wednesday, August 10, 2011 10:34 AM
    Thursday, August 4, 2011 9:15 AM
  • I removed APC powerchute 6.x and the server has been stable for 6 days, no restarts, I noticed most of the time there was a event log in the system logs for a unexpected shutdown there was a application error for the apc powerchute software
    • Marked as answer by Java_MCSE Wednesday, August 10, 2011 10:34 AM
    Wednesday, August 10, 2011 10:34 AM