locked
Virtual Machine on SurfaceBook2 RRS feed

  • Question

  • Hello,

    We are meeting hard time installing our soft - does not work on virtual machine -  on Surface Book 2.

    Customer Surface runs Windows10Pro on virtual machine and the owner seems to know nothing about virtual machine. We do not understand!

    We know Surface Book comes with Win10S and could upgrade to Win10Pro.
    At that time, does upgrade create a virtual machine?
    Form where came this virtual machine? Really lost!

    we asked our customer for running CMD>Systeminfo | findstr /i mod yielding the following.
    System Model : Surface Book 2
    [01]: Intel64 Family 6 Model 142 Stepping 10 GenuineIntel 1910Mhz

    Best Regards
    SUalive


    Wednesday, September 12, 2018 4:54 PM

Answers

  • Hi,
    I am just writing to see if this issue has any update. Also, for the problem, is there any other assistance we could provide?

    If anything is unclear, please feel free to let us know.



    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Tuesday, September 18, 2018 6:09 AM

All replies

  • Hi,
    To better understand your problem, please confirm the following points:
    1. For Surface Book2, can we switch the virtual machine to a physical machine after booting?
    2. Is there such a problem with Surface Book 2 being purchased by customers? Or is this problem occurring after upgrading?
    3. What kind of operation did the customer do and then there was such a issue?
    4. When we boot, does the system prompt the customer to enter a Microsoft account and password?

    Also, we can try the following ways:
    Way 1
    1. Disable Hyper-V Hypervisor


    If we do not find the above Windows feature, we can try to disable Hyper-V via Command Prompt and PowerShell environments
    For details we can refer to: How to Disable Hyper-V in Windows 10?

    Way 2
    Refresh or reset Surface RT or Surface 2

    For details we can refer to
    https://support.microsoft.com/en-us/help/4037673/surface-refresh-or-reset-surface-rt-or-surface-2

    Tip: This answer contains the content of a third-party website. Microsoft makes no representations about the content of these websites. We provide this content only for your convenience.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Thursday, September 13, 2018 7:34 AM
  • Hello Daisy,

    Thank for your post, very interesting. Basically we are after information about virtual machine install and the main issue we are not able to answer which is:

    Can any virtual machine auto-install on a computer without prompting the user?

    We are talking about installation only, not use. This is where we get lost! we have always believed that user make the choice of installing virtual machine. Conversely we have never met new common compter coming with virtual machine. That's why we asked you for auto-install virtual machine - meaning no user prompt - at update time - Win10s to Win10pro on Surface Book 2. 

    Best Regards

    SUalive

    Friday, September 14, 2018 6:30 AM
  • Hi,
    Please confirm the following points:

    1. Does upgrade or update create a virtual machine?
    If it is update, then what KB number does your customer update? If it is upgrade, how does your customer upgrade the operating system?
    2. Is the update package downloaded through the official Microsoft website?
    3. Did the customer have Hyper-V installed on this PC as some point, then remove it? Perhaps some part was left so the update thinks it is installed and updates it?
    5. What type of virtual machine is installed?




    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, September 14, 2018 8:37 AM
  • I don't have a surface book 2, but I have to ask, just why do you think
    there's a virtual machine running?  Other things can take over VT,
    Deviceguard being one of them, and if that's enabled, nothing else that
    needs VT can work.
     
     
    Friday, September 14, 2018 12:51 PM
  • If the system originally came with Windows 10 S and now it's 10 Pro, that's likely due to the shift in Windows S.  It's no longer a separate SKU but a mode.  You can switch into Windows 10 S Mode now from Home, Pro, or Enterprise.

    https://support.microsoft.com/en-us/help/4020089/windows-10-in-s-mode-faq

    Friday, September 14, 2018 8:19 PM
  • Hi,
    I am just writing to see if this issue has any update. Also, for the problem, is there any other assistance we could provide?

    If anything is unclear, please feel free to let us know.



    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Tuesday, September 18, 2018 6:09 AM
  • Hi all,

    I asked our customer but the answers were so ambigus that we made the decision to solve the issue another way. Sorry.

    Tanks all for the time.

    SUalive

    Wednesday, September 19, 2018 6:31 AM
  • Hi,
    Thanks for your update.

    As always, if there is any issue in future, we warmly welcome you to post in this forum again. We are happy to assist you! 

    Have a nice day!

    Best Regards,
    Daisy Zhou

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, September 19, 2018 6:55 AM