locked
blue screen of death RRS feed

  • Question

  • i have recently been experiencing the bsod especially when i try to visit youtube(i dont have to necessarily watch a video, it crashes immediately it starts loading the youtube homepage) or other flash orientated sites.i have attached my specs and crash dump files below.please help me if you can.

     

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.256.1
      Locale ID: 1033
    Additional information about the problem:
      BCCode: c2
      BCP1: 00000007
      BCP2: 0000109B
      BCP3: 81F8AE94
      BCP4: 81F8AE74
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1
    Files that help describe the problem:
      C:\Windows\Minidump\082611-15953-01.dmp
      C:\Users\Chris Ogal\AppData\Local\Temp\WER-38640-0.sysdata.xml
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    • Changed type chris ogal Friday, August 26, 2011 5:05 PM
    Friday, August 26, 2011 5:05 PM

All replies

  • Can you upload the dump file (C:\windows\memory.dmp) to skydrive and paste a link in here?
    Friday, August 26, 2011 6:15 PM
  • Hi chris ogal,

    Refer to: http://msdn.microsoft.com/en-us/library/ff557475(v=VS.85).aspx 

    I cannot access that dump file currently, could you upload it again?

    Also you can also contact Microsoft Customer Support Service for assitance so that this problem can be resolved efficiently. To obtain the phone number for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you're outside the US, please see http://support.microsoft.com for regional support phone numbers.

    Regards,

    Miya 


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, August 30, 2011 5:42 AM
  • i seem to get an "access denied" message when i try to archive it on winrar
    Thursday, September 1, 2011 4:36 PM
  • Hello,

    please set the folder for public access.

    Bug Check Code 0xc2: http://msdn.microsoft.com/en-us/library/ff560185(v=VS.85).aspx

    Please activate Driver Verifier for more information and to identify the thread that is causing your current problems.

    You can also contact Microsoft CSS.

     

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator

    • Edited by Mr XMVP Tuesday, September 6, 2011 9:22 PM
    Tuesday, September 6, 2011 9:22 PM
  • here is an updated file of the dumps

    https://skydrive.live.com/#!/?cid=bcae606c8fae21ca&sc=documents&uc=1&id=BCAE606C8FAE21CA%21119

     

    hope to hear from someone soon

     

    Friday, September 16, 2011 9:04 PM
  • I still get an access denied error trying to access your link.
    Monday, September 19, 2011 4:54 PM
  • i've edited my permissions...should work now i guess
    Tuesday, September 20, 2011 5:29 PM
  • This is a little surprising, but I looked at a couple of these crash dumps and the crash is happening in your sound card driver (RTL8187Se.sys).  They're either bad, or corrupted. 

     

    From the analysis:  DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    A device driver attempting to corrupt the system has been caught.  This is
    because the driver was specified in the registry as being suspect (by the
    administrator) and the kernel has enabled substantial checking of this driver.
    If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
    be among the most commonly seen crashes.

     

    Update your sound card drivers :)

    Wednesday, September 21, 2011 7:45 PM
  • thanks for taking a look at it.

    i have tried to reinstall the driver at the device manager but it has not helped.am not really computer savvy so if there is another way to do so i would appreciate the input.

    Friday, September 23, 2011 7:23 AM
  • Same problem here!!

    Error details as follows:

     

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.256.48
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    116
      BCP1:    9279A008
      BCP2:    8CA19330
      BCP3:    00000000
      BCP4:    00000002
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    256_1

    Files that help describe the problem:
      C:\Windows\Minidump\092311-45489-01.dmp
      C:\Users\Anusha Deenanath\AppData\Local\Temp\WER-97875-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

     

    And now it seems that this problem caused my screen to die..

    Friday, September 23, 2011 1:10 PM
  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
    Arguments:
    Arg1: 00000007, Attempt to free pool which was already freed
    Arg2: 0000109b, (reserved)
    Arg3: 8078ad00, Memory contents of the pool block
    Arg4: 8078ace0, Address of the block of pool being deallocated
    Debugging Details:
    ------------------
    Unable to load image \SystemRoot\system32\DRIVERS\RTL8187Se.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for RTL8187Se.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTL8187Se.sys
    GetPointerFromAddress: unable to read from 819ac848
    Unable to read MiSystemVaType memory at 8198be40
    *** WARNING: Unable to verify timestamp for amdxata.sys
    *** ERROR: Module load completed but symbols could not be loaded for amdxata.sys
    *** WARNING: Unable to verify timestamp for volmgrx.sys
    *** ERROR: Module load completed but symbols could not be loaded for volmgrx.sys
    *** ERROR: Module load completed but symbols could not be loaded for intelide.sys
    *** WARNING: Unable to verify timestamp for msrpc.sys
    *** ERROR: Module load completed but symbols could not be loaded for msrpc.sys
    *** WARNING: Unable to verify timestamp for Fs_Rec.sys
    *** ERROR: Module load completed but symbols could not be loaded for Fs_Rec.sys
    *** WARNING: Unable to verify timestamp for Null.SYS
    *** ERROR: Module load completed but symbols could not be loaded for Null.SYS
    *** WARNING: Unable to verify timestamp for MpFilter.sys
    *** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys
    *** WARNING: Unable to verify timestamp for vmstorfl.sys
    *** ERROR: Module load completed but symbols could not be loaded for vmstorfl.sys
    *** WARNING: Unable to verify timestamp for spldr.sys
    *** ERROR: Module load completed but symbols could not be loaded for spldr.sys
    *** WARNING: Unable to verify timestamp for Msfs.SYS
    *** ERROR: Module load completed but symbols could not be loaded for Msfs.SYS
    *** WARNING: Unable to verify timestamp for SCDEmu.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SCDEmu.SYS
    *** WARNING: Unable to verify timestamp for MpKslb9522b88.sys
    *** ERROR: Module load completed but symbols could not be loaded for MpKslb9522b88.sys
    *** WARNING: Unable to verify timestamp for intelppm.sys
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
    *** WARNING: Unable to verify timestamp for Rt86win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys
    *** WARNING: Unable to verify timestamp for igdkmd32.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
    *** WARNING: Unable to verify timestamp for drmk.sys
    *** ERROR: Module load completed but symbols could not be loaded for drmk.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    *** WARNING: Unable to verify timestamp for TSDDD.dll
    *** ERROR: Module load completed but symbols could not be loaded for TSDDD.dll
    *** WARNING: Unable to verify timestamp for cdd.dll
    *** ERROR: Module load completed but symbols could not be loaded for cdd.dll
    *** WARNING: Unable to verify timestamp for secdrv.SYS
    *** ERROR: Module load completed but symbols could not be loaded for secdrv.SYS
    *** WARNING: Unable to verify timestamp for MpNWMon.sys
    *** ERROR: Module load completed but symbols could not be loaded for MpNWMon.sys
    *** WARNING: Unable to verify timestamp for peauth.sys
    *** ERROR: Module load completed but symbols could not be loaded for peauth.sys
    *** WARNING: Unable to verify timestamp for NisDrvWFP.sys
    *** ERROR: Module load completed but symbols could not be loaded for NisDrvWFP.sys
    *** WARNING: Unable to verify timestamp for MpKsl5c718bff.sys
    *** ERROR: Module load completed but symbols could not be loaded for MpKsl5c718bff.sys
    POOL_ADDRESS: GetPointerFromAddress: unable to read from 819ac848
    Unable to read MiSystemVaType memory at 8198be40
     8078ace0 
    BUGCHECK_STR:  0xc2_7
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    CURRENT_IRQL:  2
    LAST_CONTROL_TRANSFER:  from 8621711e to 81963c6b
    STACK_TEXT:  
    8078ac80 8621711e 8078ace0 00000000 8078aca8 nt!ExFreePoolWithTag+0x1b1
    8078ac90 8a76650d 8078ace0 00000030 00000000 ndis!NdisFreeMemory+0x16
    WARNING: Stack unwind information not available. Following frames may be wrong.
    8078aca8 8a76e0c4 8078ace0 00000030 8078ace6 RTL8187Se+0xa50d
    8078acd8 8a7894ef 83f59798 8430af50 8430af50 RTL8187Se+0x120c4
    8078ad00 8a78961c 8478e000 8430af50 8478e673 RTL8187Se+0x2d4ef
    8078ad1c 8a78b8ba 8478e000 843d7008 8478e000 RTL8187Se+0x2d61c
    8078ad38 8a76d543 000000a0 00000003 841cb0e0 RTL8187Se+0x2f8ba
    8078ad50 8626089a 8478e000 00000000 8078ad7c RTL8187Se+0x11543
    8078ad8c 8624218d 844fc79c 004fc788 00000000 ndis!ndisMiniportDpc+0xe2
    8078adec 86211fa4 844fc85c 8078ae70 00000000 ndis!ndisQueuedMiniportDpcWorkItem+0xd0
    8078ae08 818bd019 83e9d300 00000000 c728aa0c ndis!ndisPeriodicReceivesTimer+0xce
    8078ae4c 818bcfbd 8196dd20 8078af78 00000001 nt!KiProcessTimerDpcTable+0x50
    8078af38 818bce7a 8196dd20 8078af78 00000000 nt!KiProcessExpiredTimerList+0x101
    8078afac 818bb00e 00a6d27a a3c73d34 00000000 nt!KiTimerExpiration+0x25c
    8078aff4 818ba7dc a3c73ce4 00000000 00000000 nt!KiRetireDpcList+0xcb
    8078aff8 a3c73ce4 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c
    818ba7dc 00000000 0000001a 00d6850f bb830000 0xa3c73ce4
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    RTL8187Se+a50d
    8a76650d ??              ???
    SYMBOL_STACK_INDEX:  2
    SYMBOL_NAME:  RTL8187Se+a50d
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: RTL8187Se
    IMAGE_NAME:  RTL8187Se.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  49a5fef3
    FAILURE_BUCKET_ID:  0xc2_7_RTL8187Se+a50d
    BUCKET_ID:  0xc2_7_RTL8187Se+a50d
    Followup: MachineOwner
    ---------
    0: kd> lmvm RTL8187Se
    start    end        module name
    8a75c000 8a7bd000   RTL8187Se T (no symbols)           
        Loaded symbol image file: RTL8187Se.sys
        Image path: \SystemRoot\system32\DRIVERS\RTL8187Se.sys
        Image name: RTL8187Se.sys
        Timestamp:        Thu Feb 26 03:31:15 2009 (49A5FEF3)
        CheckSum:         00066B08
        ImageSize:        00061000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    --------------------------------------------------
    Your BSOD was caused by  RTL8187Se.sys driver. More about it: http://www.runscanner.net/lib/rtl8187Se.sys.html
    Please update it or contact its developer Technical Support.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator 

    Saturday, September 24, 2011 2:55 PM
  • It could be a memory problem as well, but I'm primarily suspecting that your sound card is dying or the drivers are bad.  You should run memtest86+ to double check your memory:  http://www.memtest.org/
    Monday, September 26, 2011 5:53 PM