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BitLocker Recovery Keys don't work, they r for wrong Identifier. I have a "recovery code" but don't know how to use it to help RRS feed

  • Question

  • BitLocker Recovery Keys don't work, they r for wrong Identifier. I have a "recovery code" but how in the world do you use a recovery code to get a new recovery key?
    Wednesday, November 1, 2017 3:49 PM

All replies

  • Check out the bitlocker information here: https://support.microsoft.com/en-us/help/17133/windows-8-bitlocker-recovery-keys-frequently-asked-questions
    Wednesday, November 1, 2017 5:25 PM
  • Hi,

    What does the recovery code look like?

    What is error message when you enter the recovery key, make sure you enter the correct recovery key

    How to find your Bitlocker key 

    Since you have several encrypted methods, if you use Startup key to encrypt it, it will be stored in a USB drive with the recovery key. And if you are in a domain, the recovery key may be stored on DC, please contact the domain administrator to help you.

    Do you know why you will enter the recovery mode? 

    As there are many reasons will lead you to recovery mode, please refer to this article, which list some scenarios and corresponding resolutions.

    https://blogs.technet.microsoft.com/askcore/2010/08/04/issues-resulting-in-bitlocker-recovery-mode-and-their-resolution/

    You can also use command to manually type the recovery key:

    https://social.technet.microsoft.com/wiki/contents/articles/18671.bitlocker-troubleshooting-continuous-reboot-loop-with-bitlocker-recovery-on-a-slate-device.aspx


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    Thursday, November 2, 2017 6:27 AM
  • Hi,

    What is going on?

    Any updates?

    Have you benefit from the suggestions?


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, November 3, 2017 9:43 AM