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Normalisation question RRS feed

  • Question

  • Hi

    I have  normalization rules like below in order.  i can see 416, 905, 647 normalise properly to +1 and PSTN calls work. ALso international calls normalise fine. But when I dial 12012342324 it always normalising to +2012342324 instead of 12012342323. I have restarted Lync many times.

    local ^((416|905|647|289)\d{7})$

    NA ^1(\d{10})$

    International ^(011)([2-9]\d{6,14})$

    Any help would be greatly appreciaed.

    Friday, February 8, 2013 4:22 PM

Answers

  • Everything looks like its right.  The Lync client you're testing with might not have gotten the updated rules.  Have you tried the same on another PC? Do you have any other dial plans besides Global?

    Ken
    • Marked as answer by AtharA Thursday, February 28, 2013 9:17 PM
    Tuesday, February 12, 2013 3:33 PM
  • Hi

    is this happening to you only? If Yes then, you may need to remove your Lync cached information and see if it comes up again.


    Regards Herbert Zimbizi

    • Marked as answer by AtharA Thursday, February 28, 2013 9:17 PM
    Tuesday, February 12, 2013 3:37 PM

All replies

  • In the Lync Control Panel under the Voice Routing section, there is a section up top that says "Create voice routing test case information".  Type the number in there, select "Populate from user" and enter the user ID you want to test against.  That should tell you where things are going wrong.  I suspect you've created the normalization rule in a user-level dialplan, but you haven't specified the dialplan to assign to the user.

    Ken Lasko

    ucken.blogspot.com

    Friday, February 8, 2013 6:07 PM
  • HI Ken,

    thanks. it normalises fine when I try your suggestion ie 12012343434 to +12012343434. But when I dial the number 12012343434  in lync dial pad it normalises to +2012343434 I think using the international rule above. However, I have added +12012343434 to work number for another user in AD and I click on that contact and it dials fine. So I think the Voice ROute etc is fine. The client is not normalising properly even though the server control panel testing showing right result.Could this be a address book issue?.

    Friday, February 8, 2013 8:58 PM
  • Can you paste screenshots of the test case output and your normalization rules?

    Ken
    Friday, February 8, 2013 9:18 PM
  • Saturday, February 9, 2013 1:57 AM
  • Hi,

    Can you check and make sure that the client is assign to correct policy? and voice profile?


    Thamara. MCTS, MCITP Ent Admin, Specialized in U.C Voice OCS 2007 R2 Z-Hire -- Automate IT Account creation process ( AD / Exchange / Lync )

    Saturday, February 9, 2013 2:05 AM
  • Everything looks like its right.  The Lync client you're testing with might not have gotten the updated rules.  Have you tried the same on another PC? Do you have any other dial plans besides Global?

    Ken
    • Marked as answer by AtharA Thursday, February 28, 2013 9:17 PM
    Tuesday, February 12, 2013 3:33 PM
  • Hi

    is this happening to you only? If Yes then, you may need to remove your Lync cached information and see if it comes up again.


    Regards Herbert Zimbizi

    • Marked as answer by AtharA Thursday, February 28, 2013 9:17 PM
    Tuesday, February 12, 2013 3:37 PM
  • Thanks All.  My apologies for not replying promptly. It worked fine after we had to restart the Lync service.
    Thursday, February 28, 2013 9:19 PM