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Cannot delete items in the Deleted folder RRS feed

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    I get an error message 'The folder 'Deleted Items' cannot be selected. This may be because of a limitation of your IMAP server or the folder may have been deleted or moved.' (It hasn't). What should I do? The folder is now so full I believe it is slowing down my laptop. Grateful for any assistance you can offer. Thanks in advance.
    Thursday, September 8, 2016 9:50 PM

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    Hi,

    To narrow down you issue, I want to confirm:
    1. Is it a IMAP account?
    2. How about use other methods (like web app) to connect this account and check the status of this problematic folder?

    I recommend run Outlook with Safe mode to check, then check the Add-ons and disable suspicious Add-ons if it works in Safe mode. Also, try run Windows with clean boot and re-configure Outlook profile for testing.

    Moreover, I notice that the folder are so full, please try to use Outlook AutoArchive function to reduce the size of .OST or .PST file: https://support.office.com/en-us/article/Reduce-the-size-of-Outlook-Data-Files-pst-and-ost-e4c6a4f1-d39c-47dc-a4fa-abe96dc8c7ef

    Allen Wang
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.
    • Edited by Allen_WangJF Friday, September 9, 2016 5:10 AM
    • Proposed as answer by Allen_WangJF Monday, September 19, 2016 2:28 PM
    • Marked as answer by Steve Fan Wednesday, October 12, 2016 3:27 AM
    Friday, September 9, 2016 5:04 AM

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    Hi,

    To narrow down you issue, I want to confirm:
    1. Is it a IMAP account?
    2. How about use other methods (like web app) to connect this account and check the status of this problematic folder?

    I recommend run Outlook with Safe mode to check, then check the Add-ons and disable suspicious Add-ons if it works in Safe mode. Also, try run Windows with clean boot and re-configure Outlook profile for testing.

    Moreover, I notice that the folder are so full, please try to use Outlook AutoArchive function to reduce the size of .OST or .PST file: https://support.office.com/en-us/article/Reduce-the-size-of-Outlook-Data-Files-pst-and-ost-e4c6a4f1-d39c-47dc-a4fa-abe96dc8c7ef

    Allen Wang
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.
    • Edited by Allen_WangJF Friday, September 9, 2016 5:10 AM
    • Proposed as answer by Allen_WangJF Monday, September 19, 2016 2:28 PM
    • Marked as answer by Steve Fan Wednesday, October 12, 2016 3:27 AM
    Friday, September 9, 2016 5:04 AM
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    Hi.

    In local computer has Outlook Database which sometimes can be corrupted and it makes some difficulties for users, it might be: cannot delete mails; when receiving mail it can be empty; when receiving mail it will send few times and so. 

    To solve problems like these you will need to delete this database. To do it; goto 

    %userprofile%\appdata\romaing profile\outlook\

    delete the localdb file.

    And restart your outlook again and check.

    -----------------------------------------------------------------

    Sincerely!

    Khalid Garayev

    * Please don't forget to mark as answer or Vote if it helps!

    Friday, September 9, 2016 5:53 AM