DNS Resolution Failure with SonicWALL Mobile Connect VPN and Domain Joined Computer RRS feed

  • Question

  • Hi Guys,

    Was hoping someone can help me. I'm having this exact issue: and the workarounds aren't working. Logged a case with SonicWALL and they referred me to log a case with Microsoft. So, before going down that lonely road, maybe someone has seen this before.

    In short, when a workstation connects to the SonicWALL SSLVPN; DNS resolution to internal DNS servers via the VPN fail. If I dis join the computer from the domain, DNS resolution works fine via VPN. This only affects SonicWALL SSLVPN clients that are joined to the domain.

    Any suggestions or hopefully a link to the Windows Update\Patch?



    Monday, June 1, 2015 4:07 PM

All replies

  • Some more specifics.

    Dell SonicWALL NSA 220; 5.9.0.x Firmware

    Windows 8.1 Pro; Fully patched

    Dell Venue 11 Pro (5130-32Bit); Latest drivers, firmware and BIOS

    Windows Server 2008 R2 Domain; Direct Access and DNSSec disabled

    Tuesday, June 2, 2015 6:48 AM
  • Hi,

    I'm not familiar with the mechanism of SonicWALL Mobile Connect VPN, but you may take a look of the following two links

    NOTE This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact

    Wednesday, June 3, 2015 1:46 AM
  • Hi Yolanda,

    Thanks for the response. :) I have checked out the links provided, but the issue I'm having is exactly the opposite. The SonicWALL Mobile Connect is part of the built in VPN providers in Windows 8.1.

    When the domain joined workstation connects to the VPN, its looses its ability to resolve DNS queries from its VPN provided DNS server addresses. 

    If i dis-join the workstation from the domain and connect to the VPN, the client can query its VPN provided DNS servers without issue.

    As per the link in my initial post; there is an identified bug. I was hoping someone has a workaround or maybe someone knows the Microsoft KB for this issue as Dell could not provide me this. I'm busy with a large managed tablet deployment and remote VPN access via Dell SonicWALL SSLVPN is a requirement.



    Wednesday, June 3, 2015 6:33 AM
  • VPN connected domain-joined machine-- you can manually configure the DNS suffix for the IP address, launch network connections, find the VPN connection, properties, then scroll down to IPv4\Properties\Advanced\DNS.

    another useful link

    Monday, June 8, 2015 5:55 AM
  • Hi jzmine,

    I have tried your proposal but AFAIK you cannot specify DNS suffixes on VPN connections. The options are greyed out...


    Thursday, June 25, 2015 12:04 PM
  • Hello Jacques

    Sorry to dig up this post, but I have exactly the same problem, and workaround doesn't work (sw13532)

    Have find a solution about this problem ?

    Thanks in advance to your answer


    Thursday, August 27, 2015 2:35 PM
  • Hi Damien,

    Sorry for the late reply, been swamped with project work.

    Unfortunately no, I was not able to find a solution to this. I'm still waiting on Microsoft to release an update for this.

    I'm using PPTP tunneling through the firewall until then. Not ideal, but what else? :(

    Did you find anything?



    Friday, September 11, 2015 5:34 AM
  • Hi Jacques,

    I have the same issue as well, I find that if when the domain joined workstation connects to the VPN, its looses its ability to resolve DNS queries from its VPN provided DNS server addresses  it does not show the DNS address

    If the PC is not part of the Domain it works fine!!! can not find a fix for this. 

    its the same for windows 8, 8.1, 10 and 10 1511.  Not sure if it a Microsoft issue or Dell SonicWALL issue.

    When you use the Net Extender it works fine.  Only when you use the SonicWALL Mobile Connect SSL VPN it fails

    have tried every setting on SoincWALL NSA 3600 SSL VPN.  noting seems to fix it.



    Friday, November 20, 2015 2:01 PM