none
Deleted Explorer 11, Computer wont startup RRS feed

  • Question

  • I had trouble running skype, spotify, and some other programs (after installed they would have errors launching) and was told i needed to replace the explorer 11 update with version 7. After going into "Program updates" and deleting explorer 11 my computer automatically re-started, then could not start up. It ran startup repair and got this problem signature

    Problem event name: StartupRepairOffline

    Problem Signature 01: 6.1.7600.16385

    Problem Signature 02: 6.1.7600.16385

    Problem Signature 03: unknown

    Problem Signature 04: 21201027

    Problem Signature 05: AutoFailover

    Problem Signature 06: 10

    Problem Signature 07: BadPatch

    OS Version: 6.1.7600.2.0.0.256.1  

    Locale ID: 1033

    Any help would be greatly appreciated, im at a loss! 

    Monday, September 22, 2014 6:23 PM

Answers

  • Hi,

    Can you boot into Safe mode? If so, try the system restore to get back.

    Otherwise, use System recovery option to restore system:

    What are the system recovery options in Windows?

    http://windows.microsoft.com/en-us/windows/what-are-system-recovery-options#what-are-system-recovery-options=windows-7

    So that, we can startup Windows properly.

    Then, Let's try to uninstall IE11 from command line, run following command as admin:

    FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"

    Then restart computer to see what's going on.


    Kate Li
    TechNet Community Support

    • Proposed as answer by Fahadking07 Wednesday, September 24, 2014 3:11 PM
    • Marked as answer by Cloud_TSModerator Tuesday, October 7, 2014 8:45 AM
    Tuesday, September 23, 2014 9:25 AM
    Moderator