What's Wrong with My Laptop? Toshiba L305-S5955 Vista 32 bit serv pack 2 RRS feed

  • Question

  • Summary:

    Computer was freezing

    Told I had a virus

    Checked for viruses manually and automatically (Norton 360)

    Norton 360 Would not run fully (froze and got Blue Screen of Death)

    Disabled/removed all virus scanners except Norton

    Norton Still does not run fully or it's freezing

    Windows updates would not install

    Error Code 10 "Device cannot start" Network adaptors (isatap {BD9894F9- 4B24-4E66-90A8-B32C1848C31A} and 6to4 Adaptor )

    Error 66A (trying to run windows updates...Repair wont complete or freezes my screen)

    Tried to remove frameworks 4 and reinstall (NOT in safe mode) Failed.

    Went to safe mode this morning and it is still in programs and features, but Won't run repair.

    HELP!!!!!!!!!!!!!! MEEEEEEEEEEE!!!!!!!!!!!!!!

    Tuesday, April 26, 2011 3:41 PM


  • Hi,

    Can you lanch Norton 360 in Safe Mode? If so, it is suggested to run it in Safe Mode and have a check. Also please try system restore first.

    Many viruses infect restore points. In order to clear the infected files permanently, we should clear the restore points. Please use the steps below to do so:
    To disable the System Restore feature:

    1.Click on the Start button.
    2.Hover over the Computer option, right click on it and then click Properties.
    3.On the left hand side, click Advanced Settings.
    4.If asked to permit the action, click on Allow.
    5.Click on the System Protection tab.
    6.Uncheck any checkboxes listed for your hard drives.
    7.Press OK.
    8.Please repeat the above steps to enable System Restore again.

    After that, please try another system scan to check the result.



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    Friday, April 29, 2011 8:26 AM