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Invoke-CsUcsRollback Failure RRS feed

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    trying to rollback users - entering following cmd in PS

    Invoke-CsUcsRollback -Identity user@contoso.com

    Getting the following error;

    Invoke-CsUcsRollback : Failed to roll back the user from unified contact store mode because the contact list export from Exchange failed. Contact list export from Exchange failed with exception:
    System.Web.Services.Protocols.SoapException: The application is missing a linked account for RBAC roles, or the linked account has no RBAC role assignments, or the calling users account is logon disabled.
       at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, BooleanasyncCall)

    any suggestions

    Thursday, February 16, 2017 10:33 AM

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    Hi, 

    Are you planning  to roll back all the users or only few? do you get this error with other users as well ? Looks like specific to this account 

    Linus || Please mark posts as answers/helpful if it answers your question.

    Friday, February 17, 2017 7:07 AM
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    Hi burgess,

    To this issue, we suggest you disable this SFB account and re-enable it to check if the issue persist. Or use another SFB admin account to have a test. 

    Best Regards,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, February 17, 2017 7:14 AM
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    Thanks for reply The reason for doing this is to move the users to office365 without loosing their contacts I have tried other users and same error. I will try moving under another CSAdministrator account Thanks everyone
    Friday, February 17, 2017 7:35 AM
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    Hi burgess,

    To this issue, we suggest you disable this SFB account and re-enable it to check if the issue persist. Or use another SFB admin account to have a test. 

    Best Regards,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Hi

    I tried with another SFB admin account and tried disabling/enabling the user - still get the same error.

    I have raised a call with Microsoft 365 team to see if they can assist.

    • Marked as answer by jim-xu Wednesday, February 22, 2017 5:34 AM
    • Unmarked as answer by jim-xu Wednesday, February 22, 2017 5:34 AM
    Tuesday, February 21, 2017 9:33 AM
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    Have lodged a ticket with Microsoft

    Office365 Team unable to assist, suggested using the -Force switch, but this would loose the users contacts in skype.

    will update the post once i know more.

    Wednesday, February 22, 2017 5:42 AM
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    Hi burgess,

    Please run the following command to check if the linkedaccount has been deleted. If it is deleted, create it by the following link:

    https://social.technet.microsoft.com/wiki/contents/articles/32065.unable-to-see-lync-contacts-on-ios-and-android.aspx

    Best Regards,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by mr_burgess Friday, February 24, 2017 1:41 AM
    Wednesday, February 22, 2017 6:04 AM
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    Hi burgess,

    Please run the following command to check if the linkedaccount has been deleted. If it is deleted, create it by the following link:

    https://social.technet.microsoft.com/wiki/contents/articles/32065.unable-to-see-lync-contacts-on-ios-and-android.aspx

    Best Regards,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Excellent - this was indeed the case - thank you.
    Friday, February 24, 2017 1:42 AM
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    Hi burgess,

    We are glad to hear this issue has been solved and thanks for your mark. If there are any issues in the future, welcome to our forum to get help.

    Best Regards,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, February 24, 2017 2:16 AM