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Powerpoint 2010 is crashing when I try to type any text!!!

    Question

  • I have Office 2010 Pro and over the last couple of days, I am experiencing a major issue with Powerpoint 2010... I open a new or old file, select a text box and as soon as I start typing, it crashes... word and excel seem to be ok...

    Please help, PPT is very critical to my job!

    event viewer shows the following detail:

    Faulting application name: POWERPNT.EXE, version: 14.0.4754.1000, time stamp: 0x4b967cf2

    Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdfe0

    Exception code: 0xc0000005

    Fault offset: 0x000000000000aa7d

    Faulting process id: 0x1498

    Faulting application start time: 0x01cb8b4cd41ee910

    Faulting application path: C:\Program Files\Microsoft Office\Office14\POWERPNT.EXE

    Faulting module path: C:\Windows\system32\KERNELBASE.dll

    Report Id: 2077adb0-f740-11df-bcb0-00236cad10a1

    Detailed view

    + System

       
    - Provider
          [ Name] Application Error
       
    - EventID 1000
          [ Qualifiers] 0
       
      Level 2
       
      Task 100
       
      Keywords 0x80000000000000
       
    - TimeCreated
          [ SystemTime] 2010-11-23T20:27:44.000000000Z
       
      EventRecordID 19162
       
      Channel Application
       
      Computer Carthage
       
      Security

    - EventData

        POWERPNT.EXE
        14.0.4754.1000
        4b967cf2
        KERNELBASE.dll
        6.1.7600.16385
        4a5bdfe0
        c0000005
        000000000000aa7d
        1498
        01cb8b4cd41ee910
        C:\Program Files\Microsoft Office\Office14\POWERPNT.EXE
        C:\Windows\system32\KERNELBASE.dll
        2077adb0-f740-11df-bcb0-00236cad10a1
    Tuesday, November 23, 2010 8:54 PM

Answers

  • I've done some more searching.  If you are on a MAC running BootCamp, it looks like it's a BootCamp issue.

    http://discussions.apple.com/thread.jspa?threadID=2655117&tstart=0

    • Proposed as answer by rapids233 Wednesday, November 24, 2010 9:43 PM
    • Marked as answer by Sally Tang Thursday, November 25, 2010 7:20 AM
    Wednesday, November 24, 2010 5:00 PM
  • It worked!

     

    Ok, if you are having trouble it is about a 15 minute fix.  Not too bad.

     

    Uninstall Bootcamp completely from Windows.

    Insert your OSX Disc and click on setup

    Install Bootcamp (it installs 3.0 on mine)

    Powerpoint works fine now and all of the other services seem to be functioning (like my Apple Cinema Display, wireless mouse, keyboard, etc)

    You could probably upgrade to 3.1 but I am sticking on 3.0 with a working PPT until APple fixes it! 

     

    Good luck and hope this helps.

    MD

    • Proposed as answer by rapids233 Wednesday, November 24, 2010 9:46 PM
    • Marked as answer by Sally Tang Thursday, November 25, 2010 7:20 AM
    Wednesday, November 24, 2010 9:46 PM

All replies

  • This also just started happening to me TODAY!  Mine was doing it in 2007...then I uninstalled 2007, installed 2010 and it still does it!

    It is instant.  I can even backspace but as soon as I hit any key to type it instantly crashes.  I will be interested to see if others are having the same problem.  Weird that it both happened to us today.

    Tuesday, November 23, 2010 10:19 PM
  • Hi,

     

    The crashing issue might be related to many factors.

     

    First, try to check if this issue occurs in safe mode.

     

    Start the Office program in safe mode

    ==============

    1.       Click Start, point to All Programs, and then point to Microsoft Office.

    2.        Press and hold the CTRL key, and then click the Office program you want to start.

     

    If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them.

     

    If the problem persists in the safe mode, check in clean boot mode.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

     

    Best Regards,

     

    Sally Tang

    Wednesday, November 24, 2010 8:42 AM
  • Hmm.  I just tried both ways and it is still crashing every time I type in PPT.  It is literally instant on the first letter typed. 

     

    Prince of Carthage are you on a MAC using bootcamp or VMWare or is it a vanilla PC?

    Wednesday, November 24, 2010 3:58 PM
  •  

    I've got a computer here that is having the exact same issue. Happens in PowerPoint in both safe and normal mode.
    
    The computer is running Windows 7 Ultimate 64-bit. It is a MAC using bootcamp to boot into Windows.
    
    According to the user, everything worked fine last night. He didn't install any new software, any Windows updates, or any Office updates.
    
    Event log details are below:
    
    Log Name:  Application
    Source:  Application Error
    Date:   11/24/2010 11:15:54 AM
    Event ID:  1000
    Task Category: (100)
    Level:   Error
    Keywords:  Classic
    User:   N/A
    Computer:  RoyC-PC
    
    Description:
    Faulting application name: POWERPNT.EXE, version: 14.0.4754.1000, time stamp: 0x4b967cf2
    Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdfe0
    Exception code: 0xc0000005
    Fault offset: 0x000000000000aa7d
    Faulting process id: 0x1334
    Faulting application start time: 0x01cb8bf2dba97f00
    Faulting application path: C:\Program Files\Microsoft Office\Office14\POWERPNT.EXE
    Faulting module path: C:\Windows\system32\KERNELBASE.dll
    
    Report Id: 1c463c60-f7e6-11df-ad25-5c5948cad45a
    Wednesday, November 24, 2010 4:25 PM
  • I've done some more searching.  If you are on a MAC running BootCamp, it looks like it's a BootCamp issue.

    http://discussions.apple.com/thread.jspa?threadID=2655117&tstart=0

    • Proposed as answer by rapids233 Wednesday, November 24, 2010 9:43 PM
    • Marked as answer by Sally Tang Thursday, November 25, 2010 7:20 AM
    Wednesday, November 24, 2010 5:00 PM
  • It worked!

     

    Ok, if you are having trouble it is about a 15 minute fix.  Not too bad.

     

    Uninstall Bootcamp completely from Windows.

    Insert your OSX Disc and click on setup

    Install Bootcamp (it installs 3.0 on mine)

    Powerpoint works fine now and all of the other services seem to be functioning (like my Apple Cinema Display, wireless mouse, keyboard, etc)

    You could probably upgrade to 3.1 but I am sticking on 3.0 with a working PPT until APple fixes it! 

     

    Good luck and hope this helps.

    MD

    • Proposed as answer by rapids233 Wednesday, November 24, 2010 9:46 PM
    • Marked as answer by Sally Tang Thursday, November 25, 2010 7:20 AM
    Wednesday, November 24, 2010 9:46 PM
  • There might be some chances of your powerpoint files corruption.If it is corrupt then search for powerpoint repair tool which can repair your corrupt powerpoint files.
    Friday, November 26, 2010 11:47 AM
  • Hi guys. i had the same problem. and found this blog that fixed my issue:   http://blog.cdeutsch.com/2010/12/fixed-powerpoint-2010-crashes-when.html 

    It is an input setting... of all things!

    • Proposed as answer by Kurtis01 Saturday, February 19, 2011 11:10 PM
    Monday, December 06, 2010 1:56 AM
  • Thank you Shannon! Totally worked (on a MAC running W7)
    Tuesday, December 07, 2010 2:31 PM
  • Adding the US keyboard did it for me as well. Excel was crashing whenever I entered text in a text box. I also had the same problem in Powerpoint, as people described in this thread. All good now. Thanks!
    Wednesday, December 15, 2010 6:01 PM
  • Open Control Panel
    In view mode “View by Category”, find the section “Clock, Language and Region”
    Click “Change Keyboards or other input methods”
    Press the button “Change Keyboards”
    Press the button “Add”
    Scroll down to “English (United States)” and expand.
    Check box “US”
    Press OK.
    Press OK. — You’ll see two keyboards listed “US” and “United States (Apple)”
    Press OK.

    Mastro
    Thursday, December 30, 2010 10:46 PM
  • Thank you Shannon.LA!!! This was driving me nuts!!! The symptoms did suggest an input error, but how crazy is that!
    Sunday, January 16, 2011 8:03 AM
  • THIS FIXES THE PROBLEM WITH VERY LITTLE EFFORT.  I had the same problem.  Try to enter any text characters, and Powerpoint crashes everytime.  I am, Running Windows 7 from Bootcamp on a Macbook Pro.  The link below explains how to change a keyboard setting in the Clock, Language and Region section of control panel.  The change just took me about 2 mins. to make and completely fixed the problem.  Try this first fix first before uninstalling anything, or creating your user account, both of which are much more serious efforts. 

    http://blog.cdeutsch.com/2010/12/fixed-powerpoint-2010-crashes-when.html

    Sunday, January 16, 2011 7:44 PM
  • This fixed my problem, thanks!
    Kurt
    Saturday, February 19, 2011 11:11 PM
  • Thanks Mastro -That worked perfectly!!
    Tuesday, March 01, 2011 4:50 PM
  • Yes!!!  Thanks Shannon!!!  That took about 30 seconds.  This problem has been nagging at me for the past month!
    Friday, March 04, 2011 7:57 AM
  • Thanks Mastro! It worked great! Finally I can start get something done with this powerpoint!
    Tuesday, June 14, 2011 6:13 AM
  • Here is a quick fix that worked for me. No need to uninstall anything.

    http://answers.microsoft.com/en-us/office/forum/office_2010-powerpoint/powerpoint-2010-crashes-on-windows-7-install-as/17527dcf-f852-45c6-a713-58e9249399c5

    Saturday, April 07, 2012 5:36 PM
  • http://answers.microsoft.com/en-us/office/forum/office_2010-powerpoint/powerpoint-2010-crashes-when-typing/3ff1a764-c2bf-4767-998d-37559bab3903

    It's a Windows/Office on MAC related issue, having to do with the INPUT settings.

    If you change your keyboard input settings to English US - Apple International and then remove the standard apple, the problem will cease to exist. Credits to the person who replied this on another forum, just trying to help by replying here on this post as it comes up first in the Google results ';- )

    Cheers and have a great day.

    DJ

    Tuesday, August 14, 2012 3:49 AM
  • This worked for my install of office 2010 on bootcamp'ed windows 7.

    Found the instructions in a different forum, I take no credit whatsoever.

    Open Control Panel
    In view mode “View by Category”, find the section “Clock, Language and Region”
    Click “Change Keyboards or other input methods”
    Press the button “Change Keyboards”
    Press the button “Add”
    Scroll down to “English (United States)” and expand.
    Check box “US”
    Press OK.
    Press OK. — You’ll see two keyboards listed “US” and “United States (Apple)”
    Press OK.

    Monday, September 17, 2012 5:12 PM