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My computer freezes three times before it is able to start RRS feed

  • Question

  • Hello everybody!

     I’m experiencing a kind of strange problem since about four weeks:

     When I try to turn-on my computer, it wouldn’t start at the first because it freezes (and the fan start to run at full speed), so I have to turn it off the hard way (power button). But if I go on trying, the computer eventually starts (after three or four attempts), and then it is able to run for hours without any problem.

     Those initial freezes usually occurs some minutes after I start the machine, either with or without firefox running… sometimes it freezes before the windows login screen…

     The fact that the computer is eventually able to start and run without problem for hours, makes me think that this is not a hardware-related problem…

     I have tried to use Process Monitor in order to generate activity logs, but those log files (pml) seem to be corrupted after each freeze…

     a-) Is any of you familiar with this kind of problem?

     b-) Do you know a way I would be able to identify the software responsible for this problem?

     I would really appreciate any help at this respect,

     Thank you very much,

     P.Cordoba

    My configuration:

    Ma config:

        Système d'exploitation                            Microsoft Windows 7 Home Premium 6.1.7601
        Date                                              2014-06-04
        Heure                                             12:22

        Ordinateur:
          Type de système                                   ACPI x64-based PC  (Mobile)
          Système d'exploitation                            Microsoft Windows 7 Home Premium
          Service Pack du système                           Service Pack 1
          Internet Explorer                                 9.11.9600.17041
          DirectX                                           DirectX 11.0
          Nom du système                                    PABLO-TOSH
          Nom de l'utilisateur                              PABLO
          Domaine de connexion                              [ TRIAL VERSION ]
          Date / Heure                                      2014-06-04 / 12:22
        Carte mère:
          Type de processeur                                DualCore Intel Core i5 430M, 2266 MHz (17 x 133)
          Nom de la carte mère                              TOSHIBA Qosmio F60
          Chipset de la carte mère                          Intel Ibex Peak-M HM55, Intel Ironlake-M
          Mémoire système                                   [ TRIAL VERSION ]
          Type de BIOS                                      Toshiba (01/19/10)
        Moniteur:
          Carte vidéo                                       NVIDIA GeForce GT 330M  (1024 Mo)
          Carte vidéo                                       NVIDIA GeForce GT 330M  (1024 Mo)
          Accélérateur 3D                                   nVIDIA GeForce GT 330M
          Moniteur                                          Moniteur Plug-and-Play générique [NoDB]  (1614458752)
        Multimédia:
          Carte audio                                       nVIDIA HDMI @ nVIDIA GT216 - High Definition Audio Controller
          Carte audio                                       Realtek ALC272 @ Intel Ibex Peak PCH- High Definition Audio Controller
        Stockage:
          Contrôleur IDE                                    Intel(R) 5 Series 4 Port SATA AHCIController
          Contrôleur IDE                                    Ricoh PCIe Memory Stick Host Controller
          Contrôleur IDE                                    Ricoh PCIe SD/MMCHost Controller
          Contrôleur IDE                                    Ricoh PCIe xD-Picture Card Controller
          Disque dur                                        TOSHIBA MK5055GSX  (500 Go, 5400 RPM, SATA-II)
          Lecteur optique                                   MATSHITA BD-MLTUJ240ES
          État des disques durs SMART                       OK
        Partitions:
          C: (NTFS)                                         [ TRIAL VERSION ]
          Taille totale                                     [ TRIAL VERSION ]
        Entrée:
          Clavier                                           Clavier 109 MCIR Microsoft eHome
          Clavier                                           Clavier MCIR Microsoft eHome
          Clavier                                           Clavier standard PS/2
          Clavier                                           Périphérique clavier PIH
          Clavier                                           Touches de clavier de contrôle à distance Microsoft eHome
          Souris                                            Souris HID
          Souris                                            Souris HID
          Souris                                            Synaptics PS/2 Port TouchPad
        Réseau:
          Carte réseau                                      Realtek PCIe GBEFamily Controller
          Carte réseau                                      Realtek RTL8191SE Wireless LAN802.11n PCI-E NIC  (192. [ TRIAL VERSION ])
         Carte réseau                                      TAP-Windows Adapter V9  (169. [ TRIAL VERSION ])
        Périphériques:
          Imprimante                                        Fax
          Imprimante                                        Microsoft XPS Document Writer
          Imprimante                                        PDFCreator
          Contrôleur USB2                                   Intel Ibex Peak PCH- USB2.0 EHCI Controller 1
          Contrôleur USB2                                   Intel Ibex Peak PCH- USB2.0 EHCI Controller 2
          Périphérique USB                                  BEHRINGER USBAUDIO 2.8.40
          Périphérique USB                                  Generic USBHub
          Périphérique USB                                  Generic USBHub
          Périphérique USB                                  Périphérique d’entrée USB
          Périphérique USB                                  Périphérique USBcomposite
          Périphérique USB                                  TOSHIBA USBDVB-T/Analog Hybrid Tuner
          Périphérique USB                                  USB2.0 UVC WebCam
          Batterie                                          Adaptateur secteur Microsoft
          Batterie                                          Batterie à méthode de contrôle compatible ACPI Microsoft
          Batterie                                          Batterie composite Microsoft
       
    DMI:
          Distributeur du BIOS                              TOSHIBA
          Version du BIOS                                   Version 2.00
          Fabricant du système                              TOSHIBA
          Nom du système                                    Qosmio F60
          Version du système                                PQF65E-007026FR
          Numéro de série du système                        [ TRIAL VERSION ]
          UUID du système                                   [ TRIAL VERSION ]
          Fabricant de la carte mère                        TOSHIBA
          Nom de la carte mère                              Portable PC
          Version de la carte mère                          Version A0
          Numéro de série de la carte mère                  [ TRIAL VERSION ]
          Fabricant du châssis                              TOSHIBA
          Version du châssis                                Version 1.0
          Numéro de série du châssis                        [ TRIAL VERSION ]
          Identifiant du châssis                            [ TRIAL VERSION ]
          Type du châssis                                   Notebook

    Thursday, June 5, 2014 12:34 PM

Answers

  • Hi,

    Could you remember what the changes been made before this happening? Like hardware or drivers?

    Take a look into Event Viewer and check system log, see if there are any errors logged there.

    Please take a check in safe mode to see if Widnows could boot without issue.

    In addition, please use startup repair to check if this issue could be fixed.

    Also, please take a check with your hardware health.

    Best regards


    Michael Shao
    TechNet Community Support

    • Marked as answer by Karen Hu Thursday, June 19, 2014 2:15 AM
    Friday, June 6, 2014 8:06 AM
  • Please check this:

    1. CPU temperature (fan replacement is recommended once every 6-12 months). 
    2. Power supply by the appropriate equipment (if you have such equipment). 
    3. Hard drive (speed I / O for reading and writing and bad sectors), you can check this by using software that is part of Victoria BOOT CD disc HIRENS
    4. looking event viewer.


     

    Tzuri Ben Ezra | My Certifications: CompTIA A+ ,Microsoft MCP, MCTS, MCSA, MCITP |
    FaceBook: Tzuri FaceBook | vCard: T zuri vCard | 
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     |
     
     

     

     

    • Marked as answer by Karen Hu Thursday, June 19, 2014 2:15 AM
    Wednesday, June 18, 2014 12:51 PM

All replies

  • did you try to run a chkdsk ?

    http://technet.microsoft.com/en-us/library/cc730714.aspx

    • Marked as answer by Karen Hu Thursday, June 19, 2014 2:15 AM
    • Unmarked as answer by ZigZag3143x Thursday, June 19, 2014 11:36 AM
    Thursday, June 5, 2014 3:12 PM
  • Hi,

    Could you remember what the changes been made before this happening? Like hardware or drivers?

    Take a look into Event Viewer and check system log, see if there are any errors logged there.

    Please take a check in safe mode to see if Widnows could boot without issue.

    In addition, please use startup repair to check if this issue could be fixed.

    Also, please take a check with your hardware health.

    Best regards


    Michael Shao
    TechNet Community Support

    • Marked as answer by Karen Hu Thursday, June 19, 2014 2:15 AM
    Friday, June 6, 2014 8:06 AM
  • Hello everybody!

     I’m experiencing a kind of strange problem since about four weeks:

     When I try to turn-on my computer, it wouldn’t start at the first because it freezes (and the fan start to run at full speed), so I have to turn it off the hard way (power button). But if I go on trying, the computer eventually starts (after three or four attempts), and then it is able to run for hours without any problem.

     Those initial freezes usually occurs some minutes after I start the machine, either with or without firefox running… sometimes it freezes before the windows login screen…

     The fact that the computer is eventually able to start and run without problem for hours, makes me think that this is not a hardware-related problem…

     I have tried to use Process Monitor in order to generate activity logs, but those log files (pml) seem to be corrupted after each freeze…

     a-) Is any of you familiar with this kind of problem?

     b-) Do you know a way I would be able to identify the software responsible for this problem?

     I would really appreciate any help at this respect,

     Thank you very much,

     P.Cordoba

    My configuration:

    Ma config:

        Système d'exploitation                            Microsoft Windows 7 Home Premium 6.1.7601
        Date                                              2014-06-04
        Heure                                             12:22

        Ordinateur:
          Type de système                                   ACPI x64-based PC  (Mobile)
          Système d'exploitation                            Microsoft Windows 7 Home Premium
          Service Pack du système                           Service Pack 1
          Internet Explorer                                 9.11.9600.17041
          DirectX                                           DirectX 11.0
          Nom du système                                    PABLO-TOSH
          Nom de l'utilisateur                              PABLO
          Domaine de connexion                              [ TRIAL VERSION ]
          Date / Heure                                      2014-06-04 / 12:22
        Carte mère:
          Type de processeur                                DualCore Intel Core i5 430M, 2266 MHz (17 x 133)
          Nom de la carte mère                              TOSHIBA Qosmio F60
          Chipset de la carte mère                          Intel Ibex Peak-M HM55, Intel Ironlake-M
          Mémoire système                                   [ TRIAL VERSION ]
          Type de BIOS                                      Toshiba (01/19/10)
        Moniteur:
          Carte vidéo                                       NVIDIA GeForce GT 330M  (1024 Mo)
          Carte vidéo                                       NVIDIA GeForce GT 330M  (1024 Mo)
          Accélérateur 3D                                   nVIDIA GeForce GT 330M
          Moniteur                                          Moniteur Plug-and-Play générique [NoDB]  (1614458752)
        Multimédia:
          Carte audio                                       nVIDIA HDMI @ nVIDIA GT216 - High Definition Audio Controller
          Carte audio                                       Realtek ALC272 @ Intel Ibex Peak PCH- High Definition Audio Controller
        Stockage:
          Contrôleur IDE                                    Intel(R) 5 Series 4 Port SATA AHCIController
          Contrôleur IDE                                    Ricoh PCIe Memory Stick Host Controller
          Contrôleur IDE                                    Ricoh PCIe SD/MMCHost Controller
          Contrôleur IDE                                    Ricoh PCIe xD-Picture Card Controller
          Disque dur                                        TOSHIBA MK5055GSX  (500 Go, 5400 RPM, SATA-II)
          Lecteur optique                                   MATSHITA BD-MLTUJ240ES
          État des disques durs SMART                       OK
        Partitions:
          C: (NTFS)                                         [ TRIAL VERSION ]
          Taille totale                                     [ TRIAL VERSION ]
        Entrée:
          Clavier                                           Clavier 109 MCIR Microsoft eHome
          Clavier                                           Clavier MCIR Microsoft eHome
          Clavier                                           Clavier standard PS/2
          Clavier                                           Périphérique clavier PIH
          Clavier                                           Touches de clavier de contrôle à distance Microsoft eHome
          Souris                                            Souris HID
          Souris                                            Souris HID
          Souris                                            Synaptics PS/2 Port TouchPad
        Réseau:
          Carte réseau                                      Realtek PCIe GBEFamily Controller
          Carte réseau                                      Realtek RTL8191SE Wireless LAN802.11n PCI-E NIC  (192. [ TRIAL VERSION ])
         Carte réseau                                      TAP-Windows Adapter V9  (169. [ TRIAL VERSION ])
        Périphériques:
          Imprimante                                        Fax
          Imprimante                                        Microsoft XPS Document Writer
          Imprimante                                        PDFCreator
          Contrôleur USB2                                   Intel Ibex Peak PCH- USB2.0 EHCI Controller 1
          Contrôleur USB2                                   Intel Ibex Peak PCH- USB2.0 EHCI Controller 2
          Périphérique USB                                  BEHRINGER USBAUDIO 2.8.40
          Périphérique USB                                  Generic USBHub
          Périphérique USB                                  Generic USBHub
          Périphérique USB                                  Périphérique d’entrée USB
          Périphérique USB                                  Périphérique USBcomposite
          Périphérique USB                                  TOSHIBA USBDVB-T/Analog Hybrid Tuner
          Périphérique USB                                  USB2.0 UVC WebCam
          Batterie                                          Adaptateur secteur Microsoft
          Batterie                                          Batterie à méthode de contrôle compatible ACPI Microsoft
          Batterie                                          Batterie composite Microsoft
       
    DMI:
          Distributeur du BIOS                              TOSHIBA
          Version du BIOS                                   Version 2.00
          Fabricant du système                              TOSHIBA
          Nom du système                                    Qosmio F60
          Version du système                                PQF65E-007026FR
          Numéro de série du système                        [ TRIAL VERSION ]
          UUID du système                                   [ TRIAL VERSION ]
          Fabricant de la carte mère                        TOSHIBA
          Nom de la carte mère                              Portable PC
          Version de la carte mère                          Version A0
          Numéro de série de la carte mère                  [ TRIAL VERSION ]
          Fabricant du châssis                              TOSHIBA
          Version du châssis                                Version 1.0
          Numéro de série du châssis                        [ TRIAL VERSION ]
          Identifiant du châssis                            [ TRIAL VERSION ]
          Type du châssis                                   Notebook

    Pcordo

    In order to diagnose your problem you will need to download and install the below


    Install the WPT (windows Performance Toolkit) 
    Help with installation (if needed) is here


    When you have, open an elevated command prompt and type the following 
    WPRUI.exe (which is the windows performance recorder) and check off the boxes for the following:

    First level triage, CPU usage, Disk IO.  


    If your problem is not CPU or HD then check off the relevant box/s as well (for example networking or registry)  Please configure yours as per the below snip

    Click Start


    Let it run for 60 secs or more and save the file (it will show you where it is being saved and what the file is called)

    Zip the file and upload to us on Onedrive (or any file sharing service) and give us a link to it in your next post.


    Wanikiya and Dyami--Team Zigzag

    Wednesday, June 18, 2014 1:01 PM