Add additional priority scores? RRS feed

  • Question

  • I'm looking for a way to increase the range of priority scores - currently they are 1-9, and if we add an additional urgency or impact tier, we will have more than 9 "grid squares" in the priority calculation matrix. I'm not positive we'll need to differently score all the options (and I am guessing we won't - we're not going to have that many different resolution time classifications, etc) but is there any way to add additional scores? For example, with 4 impact and 4 urgency tiers, could we expand to have priority be a score between 1 and 16, and thus a corresponding number of resolution time options?



    Andrew Topp
    Wednesday, September 28, 2011 5:51 PM