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All of a sudden. It sticks on a screen when booting. and reboot is the only answer, 10 reboots until it loads. RRS feed

  • Question

  • So basically, all of a sudde when i turn my computer on it will either stick on a screen and not load any further or simply go to a choice between normal and startup repair.

    Startup repair leads  to a blank black screen
    while normal fails 90% of the time but has worked once, right now.

    Its very annoying and all I want is a computer that turns on normally.

    Help ??
    Monday, August 4, 2008 8:10 AM

Answers

  • Hi,

     

    My understanding is that your Windows Vista cannot startup and the Startup Repair option doesn't help. To troubleshoot this issue, try to use the Bootrec.exe tool.

     

    To run the Bootrec.exe tool, you must start Windows RE. To do this, follow these steps:

     

    1). Put the Windows Vista installation disc in the disc drive, and then start the computer.
    2). Press a key when you are prompted.
    3). Select a language, a time, a currency, a keyboard or an input method, and then click Next.
    4). Click Repair your computer.
    5). Click the operating system that you want to repair, and then click Next.
    6). In the System Recovery Options dialog box, click Command Prompt.
    7). Type Bootrec.exe, and then press ENTER.

     

    For more information, please read the following KB article:

     

    How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startup issues in Windows Vista
    http://support.microsoft.com/kb/927392/


    Besides, if the above steps doesn't work, we generally need to analyze the performance monitor logs and memory dump files to locate the root cause. Unfortunately, debugging is beyond what we can do in the forum because of the nature of forum support. A support call to our product service team is needed for the debugging service. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.


    Hope it helps.

    Tuesday, August 5, 2008 7:58 AM