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Project Server 2010 occasional error - Project was not able to connect to Project server. RRS feed

  • Question

  • Hi,

    Occasionally some users cannot connect to the Project Server2010 from Project Professional. On retry they can connect however. Can anyone advise as to what could possibly be the issue that this error shows up only occasionally and then allows to connect on the subsequent retry.

    Thanks


    RRS

    Thursday, June 27, 2013 10:48 PM

All replies

  • With limited information available, I would like to suggest to investigate step by step.

    1> Is issue occurring for all users at same time.

    2> Does it happen only during first time attempt to connect and works fine rest of the day or is intermittent.

    3> Does issue occur when they just try to connect or while they are opening plan from PWA?

    4> Does issue occur for any PWA site or a specific PWA site. If issue with a specific PWA site, check health of the web application.

    5> Are users connecting through slow BW connection or in same LAN as server. If slow network is case, please take advise from your network admin.

    6> Does issue occur when Anti virus, firewall, etc. disabled for testing. If this is the case then exclude winproj and add required configuration to exempt the communication. 

    If its still failing, collect netmon from client and server simultaneously to find if there is any communication failure.

    Monday, July 1, 2013 6:38 PM