locked
vista validation hangs RRS feed

  • Question

  • I recently installed windows vista business (sp2) and activated it. I also tried to validate it but haven't found a way to do it. I did a google search but the page for validating (microsoft/genuine/validate) just hangs and doesn't finish.

    I read that if you try to use windows update for optional items that you would be asked to validate, but the updates just installed without asking for validation.

    We have a dell optiplex gx620.

    Sunday, April 13, 2014 9:35 PM

Answers

  • Seems like not using Internet Explorer was the problem? It validated with no problem now. Had a little bit of trouble finding IE. The vista install didn't put it on the desktop. It didn't seem to be in start/programs either. I did a search for "ie" on the "c" drive using windows explorer.

    Thanks.


    • Edited by cisz Monday, April 14, 2014 6:13 PM
    • Marked as answer by cisz Monday, April 14, 2014 6:14 PM
    Monday, April 14, 2014 6:11 PM

All replies

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, April 13, 2014 9:51 PM
  • (Sorry for that other post -- we've got 2 dell computers right next to each other and I didn't realize that I wasn't at the vista computer.)

    This machine didn't come with vista so there's no sticker.

    The reason I want to validate is to make sure I didn't get a counterfeit product. I called the activation center (after activating) and gave them the product key and was told there's no problem but I would like to be sure there won't be any problems in the future.

    _____________________________________________________________

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-FBMRD-XGMG2-FRBH3
    Windows Product Key Hash: ME+Xg9TNq0RMvOYMjc8jMPMGHp8=
    Windows Product ID: 89576-356-9132841-71567
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {1EF1421B-296F-4A52-8D2C-0223FFBCC0F8}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.130707-1535
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1EF1421B-296F-4A52-8D2C-0223FFBCC0F8}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FRBH3</PKey><PID>89576-356-9132841-71567</PID><PIDType>5</PIDType><SID>S-1-5-21-1993962763-1060284298-1606980848</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX620               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="3"/><Date>20061130000000.000000+000</Date></BIOS><HWID>F6923507018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9de9abe2-d01d-4538-af84-4498bdbc2ba3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00142-356-913284-00-1033-6002.0000-1002014
    Installation ID: 004960385576666025747103859765902176225282483050086723
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: FRBH3
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAIAAQABAAAAAgABAAEAJJQ45tg0ABuC/kjkqnaiOWQURJ3y9JTntEWsVuw7

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          GX620  
      FACP            DELL          GX620  
      HPET            DELL          GX620  
      BOOT            DELL          GX620  
      SSDT            DELL        st_ex
      ASF!            DELL          GX620  
      MCFG            DELL          GX620  


    • Edited by cisz Sunday, April 13, 2014 11:26 PM
    Sunday, April 13, 2014 11:23 PM
  • There's no obvious errors in the report.

    What happens when you attempt validation using Internet Explorer, at www.microsoft.com/genuine/validate?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, April 14, 2014 6:35 AM
  • Seems like not using Internet Explorer was the problem? It validated with no problem now. Had a little bit of trouble finding IE. The vista install didn't put it on the desktop. It didn't seem to be in start/programs either. I did a search for "ie" on the "c" drive using windows explorer.

    Thanks.


    • Edited by cisz Monday, April 14, 2014 6:13 PM
    • Marked as answer by cisz Monday, April 14, 2014 6:14 PM
    Monday, April 14, 2014 6:11 PM
  • It should certainly have been in Start>Programs - although possibly not where you were expecting to see it.

    Glad you're all up and validated again :)

    Good luck!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, April 14, 2014 10:09 PM