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Windows 8.1 solitaire collection failure. RRS feed

  • Question

  • I have seen many persons post about how they play these games and then they stop working which is also my issue.  I DID download it.  I HAVE played it now it just goes to a blue screen with the title.  What now?

    Friday, January 8, 2016 11:26 AM

Answers

  • Hi frustratedwiththis,

    Thank you for your question.

    By this issue, we suggest you post the DUMP file for our troubleshooting, we could find the DUMP file by the following path:

    C:\Windows\Memory.dmp

    Please post this file to OneDriver or shared it to website so that we could download it. We could refer to the following link:

    http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d 

    Best Regard,

    Jim Xu

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Jim Xu
    TechNet Community Support

    • Proposed as answer by jim-xu Tuesday, January 19, 2016 2:23 AM
    • Marked as answer by Michael_LSModerator Wednesday, January 20, 2016 9:31 AM
    Monday, January 11, 2016 5:00 AM

All replies

  • Hi frustratedwiththis,

    Thank you for your question.

    By this issue, we suggest you post the DUMP file for our troubleshooting, we could find the DUMP file by the following path:

    C:\Windows\Memory.dmp

    Please post this file to OneDriver or shared it to website so that we could download it. We could refer to the following link:

    http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d 

    Best Regard,

    Jim Xu

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Jim Xu
    TechNet Community Support

    • Proposed as answer by jim-xu Tuesday, January 19, 2016 2:23 AM
    • Marked as answer by Michael_LSModerator Wednesday, January 20, 2016 9:31 AM
    Monday, January 11, 2016 5:00 AM
  • C:\Windows\Memory.dmp Will not open! What program should I use to help fix Microsoft solitaire collection??
    Sunday, February 7, 2016 2:18 AM