e-mail shows in OWA but not in outlook for some mailboxes

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  On Tue, 13 Dec 2011 09:30:21 +0000, mika_MCSE wrote:

   

  >I have an AD network with exchange 2007 and client PCs running XP / Windows 7 with Outlook 2007 / 2010, I have a copier that has scan to e-mail feature and all users can scan and e-mail documents to their exchange mailbox with the exception of 3 users. I have performed some testing for one of the 3 users and I have found that if I close outlook and use OWA then the e-mail arrives in the inbox.

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  >I have used the message tracking and I can see the e-mails are being delivered to the 3 effected users, I have checked the junk folder to no effect, I have checked the rules and removed any rules, I have reset the views to no effect.

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  >Can anyone please help

   

  If they're using cached-mode have them stop using that and see if they

  can see the messages with Outlook. If they can they probably have a

  damaged OST file. You can remove the OST and when you put Outlook back

  into cached-mode the OST will be recreated and synced with the

  mailbox.

   

  ---

  Rich Matheisen

  MCSE+I, Exchange MVP

   

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  --- Rich Matheisen MCSE+I, Exchange MVP

  • Proposed as answer by Terence Yu Wednesday, December 14, 2011 2:05 AM
  • Marked as answer by Terence Yu Thursday, December 22, 2011 12:43 AM

  Tuesday, December 13, 2011 3:42 PM
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  Hi
    please check capacity of driver. Maybe driver is full.

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  Terence Yu

  TechNet Community Support

  

  • Marked as answer by Terence Yu Thursday, December 22, 2011 12:43 AM

  Wednesday, December 14, 2011 2:07 AM
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  Hi
    Do you have anything to update your case ?

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  Terence Yu

  TechNet Community Support

  

  Wednesday, December 21, 2011 2:35 AM