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e-mail shows in OWA but not in outlook for some mailboxes RRS feed

  • Question

  • Dear all

    I have an AD network with exchange 2007 and client PCs running XP / Windows 7 with Outlook 2007 / 2010, I have a copier that has scan to e-mail feature and all users can scan and e-mail documents to their exchange mailbox with the exception of 3 users. I have performed some testing for one of the 3 users and I have found that if I close outlook and use OWA then the e-mail arrives in the inbox.

    I have used the message tracking and I can see the e-mails are being delivered to the 3 effected users, I have checked the junk folder to no effect, I have checked the rules and removed any rules, I have reset the views to no effect.

    Can anyone please help

    Tuesday, December 13, 2011 9:30 AM

Answers

  • On Tue, 13 Dec 2011 09:30:21 +0000, mika_MCSE wrote:
     
    >I have an AD network with exchange 2007 and client PCs running XP / Windows 7 with Outlook 2007 / 2010, I have a copier that has scan to e-mail feature and all users can scan and e-mail documents to their exchange mailbox with the exception of 3 users. I have performed some testing for one of the 3 users and I have found that if I close outlook and use OWA then the e-mail arrives in the inbox.
    >
    >I have used the message tracking and I can see the e-mails are being delivered to the 3 effected users, I have checked the junk folder to no effect, I have checked the rules and removed any rules, I have reset the views to no effect.
    >
    >Can anyone please help
     
    If they're using cached-mode have them stop using that and see if they
    can see the messages with Outlook. If they can they probably have a
    damaged OST file. You can remove the OST and when you put Outlook back
    into cached-mode the OST will be recreated and synced with the
    mailbox.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Proposed as answer by Terence Yu Wednesday, December 14, 2011 2:05 AM
    • Marked as answer by Terence Yu Thursday, December 22, 2011 12:43 AM
    Tuesday, December 13, 2011 3:42 PM
  • Hi
      please check capacity of driver. Maybe driver is full.

    Terence Yu

    TechNet Community Support

    • Marked as answer by Terence Yu Thursday, December 22, 2011 12:43 AM
    Wednesday, December 14, 2011 2:07 AM

All replies

  • On Tue, 13 Dec 2011 09:30:21 +0000, mika_MCSE wrote:
     
    >I have an AD network with exchange 2007 and client PCs running XP / Windows 7 with Outlook 2007 / 2010, I have a copier that has scan to e-mail feature and all users can scan and e-mail documents to their exchange mailbox with the exception of 3 users. I have performed some testing for one of the 3 users and I have found that if I close outlook and use OWA then the e-mail arrives in the inbox.
    >
    >I have used the message tracking and I can see the e-mails are being delivered to the 3 effected users, I have checked the junk folder to no effect, I have checked the rules and removed any rules, I have reset the views to no effect.
    >
    >Can anyone please help
     
    If they're using cached-mode have them stop using that and see if they
    can see the messages with Outlook. If they can they probably have a
    damaged OST file. You can remove the OST and when you put Outlook back
    into cached-mode the OST will be recreated and synced with the
    mailbox.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Proposed as answer by Terence Yu Wednesday, December 14, 2011 2:05 AM
    • Marked as answer by Terence Yu Thursday, December 22, 2011 12:43 AM
    Tuesday, December 13, 2011 3:42 PM
  • Hi
      please check capacity of driver. Maybe driver is full.

    Terence Yu

    TechNet Community Support

    • Marked as answer by Terence Yu Thursday, December 22, 2011 12:43 AM
    Wednesday, December 14, 2011 2:07 AM
  • Hi
      Do you have anything to update your case ?

    Terence Yu

    TechNet Community Support

    Wednesday, December 21, 2011 2:35 AM