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HELP!!! Black screen and mouse pointer RRS feed

  • Question

  • hey guys..

    i was having this problem with my laptop. it was an ACER aspire 4315
    when i open it, it would start the windows normally, then log in to my
    account and after putting my password, it would only show a black screen
    and a mouse pointer and no icons etc. my windows is vista home edition

    i tried different solutions that i read on the net like:
    1. unplug the pc, remove the battery, put it again and start it again etc..
    2. ctrl-alt-delete, no task manager appear
    3. i try to repair computer using VIsta dvd pack... but it doesn't show and it did not operate when i inserted it. it just continue with its own booting. it doesn't boot from the dvd or cd.
    4. I try shifting to safe mode, etc... still the same it was still a black screen with a pointer

    i am definitely needing a help... please answer me immediately guys...
    nothing works.. i don't know what to do
    Sunday, October 10, 2010 7:18 AM

Answers

  • Hi,

    Thank you for your post!

    At this point, I would suggest try Using Last Known Good Configuration and unplug all unnecessary devices to check if you can log in the system. If not, contact your manufacture and check if there is any fireware update on BIOS.

     

    Regards,

     

     


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    Wednesday, October 13, 2010 9:56 AM
    Moderator