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Windows 7 keeps crashing RRS feed

  • Question

  • Hello,

    Can anyone help me to find what is wrong with my new Windows 7 PC. It crashes a few times a day, and auto restarts without displaying any reason why. I have tried to follow some of the previous technical advice from others with this problem and have created the minidump files. Can someone help to explain what is wrong?

    Thanks

    Friday, April 29, 2011 2:17 PM

All replies

  • Hello,
    please use Microsoft Skydrive to upload dump files (%systemroot%\minidumps like c:\windows\minidumps) and post a link here.
    If you want to read dump files without my help, use Windbg and refer to this Microsoft article:

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

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    Friday, April 29, 2011 2:40 PM
  • https://cid-01f7e19d847289dc.skydrive.live.com/redir.aspx?resid=1F7E19D847289DC!104&authkey=Ixr0mfcx7EQ%24

    I hope this link works for you. I haven't used Skydrive before and also it took some time to be able to upload the files as I needed to change the owner and run ICACLS (both of which I found from previous help Q&As)

    Friday, April 29, 2011 7:21 PM
  • Hello,

     

    I have switched on all of the memory dump settings as detailed in another post (i.e. CrashOnCtrlScroll, CrashDumpEnabled and setting the pagefile to 4146Mb.). Since then my computer hasn't crashed but I can see an old memory.dmp file from 23rd April. However, I can't drop this onto the Skydrive - which I think is due to access permission. I tried to change myself to owner and run ICACLS but I may not have done this correctly.

    Please can you give me the steps I need to take to have access to do the copy?

     

    Also, I am not sure about the memory.dmp set-up that I followed. It talks about pressing Right CTRL key and Scroll Lock twice when a crash occurs but my computer is typically crashing and then immediately rebooting itself. Would I need to press these keys (and very quickly before it reboots?) or just assume that if it crashes the memory.dmp will be created.

     

    Thanks

    John

    Saturday, April 30, 2011 11:52 AM
  • Hello,

    I downloaded 7ZIP but can't copy memory.dmp or add it to a zip because I am getting 'access denied'. I managed to change the security on the minidump files but I must be doing something wrong on memory.dmp. Can you tell me what I need to do to get access.

    Thanks

    John

    Saturday, April 30, 2011 4:31 PM
  • Also got this error earlier but am having the same 'access denied' error as with the MEMORY.DMP file so can't copy it or zip it.

     

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.768.3

      Locale ID:                                             2057

     

    Additional information about the problem:

      BCCode:                                               c2

      BCP1:                                                    0000000000000007

      BCP2:                                                    0000000000001097

      BCP3:                                                    000000001D75C18B

      BCP4:                                                    FFFFF800035650F3

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               768_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\043011-14804-01.dmp

      C:\Users\John\AppData\Local\Temp\WER-159136-0.sysdata.xml

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

     

    Saturday, April 30, 2011 7:59 PM
  • Hi,

    Please refer to this: http://msdn.microsoft.com/en-us/library/ff560185(v=VS.85).aspx 

    Did you turn your UAC on? Temporarily turn off UAC then try to access the dump file again.

    If it doesn't work, logon your system as administrator then take the ownership of that file to check if it works. Follow this:

    1. Right-click the file, choose Properties, Security Tab.

    2. Click Advanced, Owner Tab, click Edit.

    3. Choose your user name, check "Replace owner on subcontainers and objects", click Apply - OK.

    4. Then under Group or user names, click Edit, click your user name, and give the full control, click Apply - OK.

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, May 3, 2011 6:18 AM
  • Bug Check Code 0xC2: http://msdn.microsoft.com/en-us/library/ff560185(VS.85).aspx

    Start by updating all possible drivers as it is not so simple to determine the faulty driver.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
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    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
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    Tuesday, May 3, 2011 6:46 AM
  • Hi,

    I slid the UAC bar down and this seemed to work as I have now been able to copy MEMORY.DMP and use 7Zip. There are 22 files due to the 50Mb per file limit.

     

    I haven't started updating drivers yet as I thought you'd want to look at the MEMORY.DMP first. Please let me know what I need to do next.

     

    Many thanks

    John

    Wednesday, May 4, 2011 5:49 AM
  • Upload MEMORY.DMP and post a link here.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    Wednesday, May 4, 2011 6:38 AM
  • http://cid-01f7e19d847289dc.skydrive.live.com/redir.aspx?page=browse&resid=1F7E19D847289DC!104&type=6&authkey=Ixr0mfcx7EQ%24&Bsrc=EMSHAO&Bpub=SN.Notifications
    Wednesday, May 4, 2011 2:56 PM
  • I downloaded the parts and when using 7 ZIP to get the dump file it tells me that it is corrupted.

    Please try to compress the MEMORY.DMP file using WINRAR. Once done, check if you are able to upload it.

     

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    Wednesday, May 4, 2011 7:14 PM
  • I have used winrar and split into 26 files https://cid-01f7e19d847289dc.office.live.com/browse.aspx/Memory%20dumps?Bsrc=EMSHAO&Bpub=SN.Notifications
    Friday, May 6, 2011 4:51 PM
  • Hello,

    please set the folder for public access.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    Saturday, May 7, 2011 1:23 PM
  • ok, I've set the folders for all to access.
    Sunday, May 8, 2011 2:21 PM
  • I started downloading your files and now it again not set for public access.
    Sunday, May 8, 2011 4:59 PM
  • I have checked the folder and it is set-up seemingly ok. The slider is set for Everyone Public can view files.

    Let me know if you have any ideas.

    Thanks

     

     

     

    Tuesday, May 10, 2011 4:54 PM