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Can the calendar items in Service Manager integrate into a shared sharepoint calendar or put a calendar item direct into the assigned to users outlook RRS feed

  • Question

  • Ok, i know this is possibly asking a little too much at this stage and there may be a simple way to do it already, but have you considered the integration of Service Manager and outlook, or sharepoint calendars.

    i.e. a button that you click on and it adds a calendar item into the Assigned to Users Calendar, either in the first available spot or at a date and time the user chooses?

    That way i could see my team planning their day better but it also means that as a manager i can see when they have work planned dedicated to incidents and changes etc... would make manging resources so much easier or i could assign them a task which goes direct to their calendar....

    Thursday, March 18, 2010 3:44 AM

Answers

  •  

    Have you seen this BLOG POST maybe its something that will help or give you a few ideas

    http://blogs.technet.com/b/servicemanager/archive/2010/07/02/publishing-work-item-to-part-1-sharepoint-calendar.aspx

    Wednesday, July 14, 2010 4:39 PM

All replies

  • Not yet, but it is on the list of things to blog about how to do on the Service Manager team blog:
    http://blogs.technet.com/servicemanager

    I'll post back here when it's ready but it will probably be a few weeks at least.
    Travis Wright Senior Program Manager Lead Microsoft
    Thursday, March 18, 2010 7:32 AM
  • Thanks Travis, appreciate all the work your doing with Service Manager, so far it looks to be a pretty impresive product.
    Thursday, March 18, 2010 7:49 PM
  •  

    Have you seen this BLOG POST maybe its something that will help or give you a few ideas

    http://blogs.technet.com/b/servicemanager/archive/2010/07/02/publishing-work-item-to-part-1-sharepoint-calendar.aspx

    Wednesday, July 14, 2010 4:39 PM
  • Yes, but i asked this question months ago....I will be looking at implmenting this in the next few weeks.
    Friday, July 16, 2010 12:48 AM
  • No worries, just trying to clear up some of the unanswered questions.... Good luck with the install :-)
    Knowledge is Power.......
    Saturday, July 17, 2010 5:36 PM
  • Please let us know if this worked out for you! :)
    Travis Wright Senior Program Manager Lead Microsoft
    Tuesday, September 21, 2010 2:39 AM
  • Hi

     

    Kinda, Ideally i would like jobs assigned to my team in service manager to add an appointment in outlook based on a date time entry entered into service manager (which would also add to the billable time) ,

     

    So my team get a job

    They enter in a comment into the add note field, and either automatically or at the hit of a button this in turn populates their Outlook calendar with that date and time/length of appointment and possibly invites the customer to that appointment.

    Wednesday, September 29, 2010 11:05 PM
  • I have the same problem. But integration with Sharepoint Calendar not the best solution because you can not change the task to an Outlook calendar and no Sharepoint integration with mobile devices.
    Want to adjust the synchronization tasks and incidents with the calendar or tasks in Outlook
    Wednesday, October 17, 2012 6:12 AM
  • Hi,

    You may want to try our SMAX management pack for SCSM Integration with Outlook calendar

    http://www.signatureconsultancy.com/smax.html

    Regards

    Tony


    Antoine AL Ibry

    Friday, June 21, 2013 10:42 AM