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windows 7 keeps bluescreening RRS feed

  • Question

  • hi all, first time posting, i hope everyone is well.

    over the last week or so, my system keeps blue screening and i have no idea to what the cause can be. i have a sneaky feeling it may either be my graphics card or my power supply (although i could be mistaken). 

    i am running windows 7 64bit, i5-2500k cpu @ 3.3ghz and 8gb ram

    i have attached a copy of the minidump

    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8008375028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000200001, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  PnkBstrB.exe
    
    CURRENT_IRQL:  f
    
    STACK_TEXT:  
    fffff880`009f5a58 fffff800`03612a3b : 00000000`00000124 00000000`00000000 fffffa80`08375028 00000000`bf800000 : nt!KeBugCheckEx
    fffff880`009f5a60 fffff800`037d6513 : 00000000`00000001 fffffa80`08378620 00000000`00000000 fffffa80`08378670 : hal!HalBugCheckSystem+0x1e3
    fffff880`009f5aa0 fffff800`03612700 : 00000000`00000728 fffffa80`08378620 fffff880`009f5e30 fffff880`009f5e00 : nt!WheaReportHwError+0x263
    fffff880`009f5b00 fffff800`03612052 : fffffa80`08378620 fffff880`009f5e30 fffffa80`08378620 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`009f5c50 fffff800`03611f0d : 00000000`00000004 00000000`00000001 fffff880`009f5eb0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`009f5c90 fffff800`03605e88 : 00000000`00000002 00000000`00001000 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff880`009f5cc0 fffff800`036c452c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`009f5cf0 fffff800`036c4393 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`009f5e30 fffff800`036bc6a4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    fffff880`0d822638 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!memcpy+0xb4
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hardware
    
    IMAGE_NAME:  hardware
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
    
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
    
    Followup: MachineOwner


    please help! i am worrying that i am causing irreparable damage to my machine!

     

    thank you in advance,

     

    trev

    Monday, October 24, 2011 7:09 PM

Answers

  • Sir, the Process is Responsible for the Blue Screen is  PnkBstrB.exe

     

    you must Uninstall this software or Disable the PnkBstrB.exe Services By :

     

     Open Start Menu >> Run, type services.msc and press Enter

     

    Now Locate the service named PnkbstrA 

     

    pnkbstrA-service

     

    Right click on PnkbstrA, select Properties


    pnkbstrA-properties

     

    Stop the Service if it is already running and then click the startup type – select disabled and click Ok

     

    pnkbstrA-disabled      

     

    ** Sir, you're Download it From " evenbalance.com" , it's 

    Anti-Cheat system for online multiplayer games

     

    Regards,



    MCP | MCTS | MCITP
    • Proposed as answer by Las D. Rashid Monday, October 24, 2011 8:31 PM
    • Marked as answer by Leo Huang Thursday, November 3, 2011 7:15 AM
    Monday, October 24, 2011 8:12 PM

All replies

  • it just happened again - happening 3/4 times a day :-(

     

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa8008399028, bf800000, 200001}
    
    Probably caused by : hardware
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8008399028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000200001, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  PnkBstrB.exe
    
    CURRENT_IRQL:  f
    
    STACK_TEXT:  
    fffff880`0336da58 fffff800`0362ca3b : 00000000`00000124 00000000`00000000 fffffa80`08399028 00000000`bf800000 : nt!KeBugCheckEx
    fffff880`0336da60 fffff800`037f0513 : 00000000`00000001 fffffa80`0837f4b0 00000000`00000000 fffffa80`0837f500 : hal!HalBugCheckSystem+0x1e3
    fffff880`0336daa0 fffff800`0362c700 : 00000000`00000728 fffffa80`0837f4b0 fffff880`0336de30 fffff880`0336de00 : nt!WheaReportHwError+0x263
    fffff880`0336db00 fffff800`0362c052 : fffffa80`0837f4b0 fffff880`0336de30 fffffa80`0837f4b0 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`0336dc50 fffff800`0362bf0d : 00000000`00000004 00000000`00000001 fffff880`0336deb0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`0336dc90 fffff800`0361fe88 : 00000000`00000002 00000000`00001000 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff880`0336dcc0 fffff800`036de52c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`0336dcf0 fffff800`036de393 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`0336de30 fffff800`036d66a4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    fffff880`0c645638 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!memcpy+0xb4
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hardware
    
    IMAGE_NAME:  hardware
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
    
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
    
    Followup: MachineOwner
    ---------
    


    Monday, October 24, 2011 7:38 PM
  • Sir, the Process is Responsible for the Blue Screen is  PnkBstrB.exe

     

    you must Uninstall this software or Disable the PnkBstrB.exe Services By :

     

     Open Start Menu >> Run, type services.msc and press Enter

     

    Now Locate the service named PnkbstrA 

     

    pnkbstrA-service

     

    Right click on PnkbstrA, select Properties


    pnkbstrA-properties

     

    Stop the Service if it is already running and then click the startup type – select disabled and click Ok

     

    pnkbstrA-disabled      

     

    ** Sir, you're Download it From " evenbalance.com" , it's 

    Anti-Cheat system for online multiplayer games

     

    Regards,



    MCP | MCTS | MCITP
    • Proposed as answer by Las D. Rashid Monday, October 24, 2011 8:31 PM
    • Marked as answer by Leo Huang Thursday, November 3, 2011 7:15 AM
    Monday, October 24, 2011 8:12 PM
  • thank you so much for your swift reply.

     

    i am amazed that a piece of software can cause BSOD. i always assumed it was a hardware issue. i have now googled punkbuster/BSOD, and it seems that i am not the only one with this issue

     

    again, many thanks for your help sir

    Monday, October 24, 2011 8:26 PM
  • You're welcome sir.

     

     

    Regards,

     

     


    MCP | MCTS | MCITP
    Monday, October 24, 2011 8:31 PM