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Wrong address list in Outlook 2010 RRS feed

  • Question

  • Exchange Server 2010 SP1 servers with Outlook 2010 clients in cached mode. After configuring a new address list (Address List 123) on the Exchange Server and adding this new list to be included in the Default Offline Address Book we have hade some weird problems. A number of users have this new Address List as default in their address book, and when doing a manual download of the Address Book (Send/Receive Groups - Download Address Book) the new Address List 123 is selected in the drop-down menu instead of the Global Address List. Any ideas on why this has happened?
    Monday, October 17, 2011 10:28 AM

Answers

  • The solution seems to be to only include the Global Address List in OAB and leave out the other address lists.

    • Marked as answer by Johan Furu Thursday, October 27, 2011 7:15 AM
    Thursday, October 27, 2011 7:14 AM

All replies

  • Hi Johan Furu,

    Please post the following commands to see what you configured:
    Get-AddressList
    Get-GlobalAddressList
    Get-OfflineAddressbook
    Get-MailboxDatabase| fl Name, OfflineAddressBook


    __________________
    Viele Grüße
    Christian

    Monday, October 17, 2011 11:45 AM
  • Thanks for your reply. Below are the results. It it Company D that is the new "problem" list that I mentioned as Address List 123.

     

    [PS] C:\PowerShell>Get-AddressList

    Name                      DisplayName               RecipientFilter
    ----                      -----------               ---------------
    All Rooms                 All Rooms                 ((Alias -ne $null) -and (((RecipientDisplayType -eq 'ConferenceR...
    Company D         Company D         ((Company -eq 'Company D') -and (Alias -ne $null))
    All Contacts              All Contacts              ((Alias -ne $null) -and (((ObjectCategory -like 'person') -and (...
    Company C Users        Company C Users        ((Company -eq 'Company C') -and (Alias -ne $null))
    All Groups                All Groups                ((Alias -ne $null) -and (ObjectCategory -like 'Group'))
    Company B Users            Company B Users            ((Company -eq 'Company B') -and (Alias -ne $null))
    All Users                 All Users                 ((Alias -ne $null) -and (((((ObjectCategory -like 'person') -and...
    Public Folders            Public Folders            ((Alias -ne $null) -and (ObjectCategory -like 'publicFolder'))
    All Equipment             All Equipment             ((RecipientType -eq 'UserMailbox') -and (RecipientTypeDetails -e...


    [PS] C:\PowerShell>Get-GlobalAddressList

    Name                                                        RecipientFilter
    ----                                                        ---------------
    Default Global Address List                                 ((Alias -ne $null) -and (((((((((ObjectClass -eq 'user')...


    [PS] C:\PowerShell>Get-OfflineAddressBook

    Name                                    Versions                                AddressLists
    ----                                    --------                                ------------
    Default Offline Address Book            {Version4}                              {\Company D, \All Users, \Al...


    [PS] C:\PowerShell>Get-MailboxDatabase|fl Name, OfflineAddressBook


    Name               : DB01
    OfflineAddressBook : \Default Offline Address Book

    Name               : DB10
    OfflineAddressBook : \Default Offline Address Book

    Monday, October 17, 2011 11:53 AM
  • Hi Johan Furu,

    Thanks for your reply. Below are the results. It it Company D that is the new "problem" list that I mentioned as Address List 123.

    ...but you wanted to create a new OAB or not?


    __________________
    Viele Grüße
    Christian

    Monday, October 17, 2011 12:00 PM
  • I just created a new Addres List to be included in the default OAB. The new Address List filters out users that belongs to a certain Company D.
    Monday, October 17, 2011 12:05 PM
  • Hi,

    From the above, we can see that DB01 and DB10 are related to the default offline address book. In order to show the command better, my suggestion is as following:

    1. Run the commands: Get-AddressList | fl and Get-OfflineAddressBook | fl . Check the containers they are in by ‘DistinguishedName’ of the command.

    2. Check the server and databases that the users those have this issue are in. To check it, you can use Get-MailboxDatabase –Server <serverid> | fl tosee the ‘Identity’ property; and use Get-MailboxDatabase –id <database name> | ft name, offlineaddressbook

    3. Run EXBPA to check whether there are some errors related to address book or default offline address book. If there are some, please paste them.

    4. Check the SP and rollup of Exchange 2010. And install the latest version to check, which you can get from the link http://social.technet.microsoft.com/wiki/contents/articles/exchange-server-and-update-rollups-builds-numbers.aspx

    Hope this helps.

    Thanks


    Sophia Xu
    • Edited by Sophia Xu Wednesday, October 19, 2011 7:40 AM
    • Proposed as answer by Sophia Xu Tuesday, October 25, 2011 6:22 AM
    Wednesday, October 19, 2011 7:25 AM
  • Here's the output.

    1.

    DistinguishedName : CN=All Equipment,CN=All Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local

    DistinguishedName : CN=Company B Users,CN=All Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local

    DistinguishedName : CN=Company C Users,CN=All Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local

    DistinguishedName : CN=Company D Users,CN=All Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local

    DistinguishedName : CN=All Rooms,CN=All Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local

    DistinguishedName : CN=All Contacts,CN=All Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local

    DistinguishedName : CN=All Groups,CN=All Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local

    DistinguishedName : CN=All Users,CN=All Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local

    DistinguishedName : CN=Public Folders,CN=All Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local

    [PS] C:\PowerShell>Get-OfflineAddressBook | fl distinguishedname

    DistinguishedName : CN=Default Offline Address Book,CN=Offline Address Lists,CN=Address Lists Container,CN=cbs,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local

    2.

    [PS] C:\PowerShell>Get-MailboxDatabase -id db10 | fl name, offlineaddressbook

    Name               : DB10
    OfflineAddressBook : \Default Offline Address Book

    [PS] C:\PowerShell>Get-MailboxDatabase -id db01 | fl name, offlineaddressbook

    Name               : DB01
    OfflineAddressBook : \Default Offline Address Book

    3. The only thing related to address books in the ExBPA is the following:

    The RpcTcpPort value configured for the Exchange Address Book Service on server XXXX is not within the recommended range. It is currently set to 55001. The recommend range for this port is between 59531 and 60554.

    Wednesday, October 19, 2011 12:11 PM
  • Hi,

    From your output, it is normal and there is no error in the display.

    So, I suggest that you can recreate address list and create new profile to check.

    Thanks


    Sophia Xu
    • Proposed as answer by Sophia Xu Tuesday, October 25, 2011 6:22 AM
    Thursday, October 20, 2011 5:46 AM
  • The solution seems to be to only include the Global Address List in OAB and leave out the other address lists.

    • Marked as answer by Johan Furu Thursday, October 27, 2011 7:15 AM
    Thursday, October 27, 2011 7:14 AM
  • I've done this in a test lab.. so maybe it will work for you, but what I noticed is that when adding an additional Address List to the OAB and running:

    Get-OfflineAddressBook | fl

    This shows the order of the address lists as "\New Address List,\Global Address List"

    I noticed that if I then go into the EMC and uncheck the "Include the Global Address List" Hit Apply, Hit OK. Update the OAB.

    Running the same command above.. will just show the "\New Address List" - which is what I would expect.

    However, if you then add back in the Global Address List by re-checking the "Include the default Global Address List" (Apply,OK,Update OAB)

    Running the command above will re-order the OfflineAddressBook to be:

    "\Global Address List,\New Address List"

    I'm wondering if that would fix your issues.

    • Proposed as answer by Robertawo Thursday, May 17, 2012 8:01 AM
    Friday, December 16, 2011 4:40 PM