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Change Process Required for Live incident?? RRS feed

  • Question

  • Hi,

    Our database server rebooted unexpectedly and we found the cause was due to the faulty hardware. Now we planned to replace the same. Do we need to follow the change management process are can we reference the incident and replace the faulty hardware?

    If change management process to be follow I think Emergency it the category of the change. Can you please clarify me what action can be performed under incident ticket as a reference.

    Thanks,

    Ashok

    Wednesday, June 5, 2013 7:10 AM

Answers

  • Hi,

    Yes it is a IT best practice for raise for change process to initiate. part of the reason is because you want to be audit and compliance with your IT organization.

    At such or other IT organization there are places where they enforce down time can only take place directly only after production hours.


    Guowen Su
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    • Proposed as answer by Soh.M Friday, June 7, 2013 6:47 AM
    • Marked as answer by Soh.M Thursday, October 3, 2013 6:17 AM
    Friday, June 7, 2013 6:47 AM